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# IT Analyst I- Enterprise Platforms

- **Company:** Sub-Zero Group, Inc
- **Location:** Madison, WI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Creative Cloud, Artificial Intelligence, Business Software, Software as a Service, Information Systems, Knowledge Management, Microsoft SharePoint, Snagit, Systems Integration, Software Licensing, Enterprise Software Applications, Chatbots, Software Troubleshooting, Information Technology, Interactive Whiteboards, DocuSign, Servicenow
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5fdbf24936b286b3

## About the Role

* Experience supporting business applications, SaaS platforms, or enterprise technologies.
 * Strong troubleshooting, analytical, and problem-solving skills.
 * Experience working with vendors and business stakeholders.
 * Strong communication, organization, and customer service skills.

Preferred Qualifications

 * Experience with SharePoint, Microsoft 365, ServiceNow, or similar enterprise platforms.
 * Experience managing software licensing, subscriptions, and vendor relationships.
 * Experience with AI, automation, chatbots, or knowledge management solutions.
 * Experience working in a manufacturing or enterprise environment.
 * Associate degree in Information Technology, Business, Information Systems, or a related field, or equivalent work experience.

## Description

* Serve as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement.
 * Administer and support enterprise platforms including SharePoint, Miro, Docusign, LinkedIn Learning, Adobe Creative Cloud, SnagIt, workplace security systems, AI-powered support solutions, and other Digital Workplace technologies.
 * Manage platform configuration, user access, licensing, workflows, and integrations.
 * Provide advanced support for enterprise platforms, working with users, vendors, and IT teams to resolve issues and improve platform performance.
 * Support software licensing, renewals, vendor relationships, contracts, and budget planning activities.
 * Create and maintain technical documentation, knowledge articles, and support procedures.
 * Participate in platform upgrades, implementations, and continuous improvement initiatives., * Enterprise platforms are stable, secure, and well maintained.
 * Users receive timely and effective support with a strong focus on customer experience.
 * Vendor relationships, software licensing, contracts, and renewals are effectively coordinated.
 * Documentation and platform configurations remain current and accurate.
 * AI-powered solutions continue to improve employee self-service and support efficiency.
 * Opportunities for automation and platform improvements are identified and implemented.


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