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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Technician - **Company:** SIDUS SPACE INC - **Location:** Cape Canaveral, FL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Collaborative Software, Computer Networks, System Configuration, Data Security, Multi-Factor Authentication, Electronic Mailing, Python (Programming Language), Network Troubleshooting, Local Security Policy, Network Connections, Office Suite, Windows PowerShell, Remote Access Technology, Scripting, Connectivity Problems, Office365, Peripherals, Information Technology - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ac85b31d7106d8d4 ## About the Role * High School diploma or equivalent. * 1-3 years of desktop support experience in a business or corporate environment. * Knowledge of Office 365 Suite, scripting (e.g., PowerShell, Python), Active Directory, Windows device setups, troubleshooting, and hardware replacements. * Experience with network printers. Desired Skills and Experience * Ability to work independently and as part of a team. * Self-starter, capable of independent problem solving. * Excellent customer service skills. Physical Requirements * Sedentary Work - occasionally exerting up to 10 pounds of force to carry, lift, push, pull, or otherwise move objects. Sedentary work involves being stationary most of the time, sometimes requiring moving about the work center on concrete surfaces. * Computer Work - daily use of laptop, computer monitor screen, keyboard, and mouse, sometimes utilizing a headset with microphone & speakers., * All candidates selected will be subject to background investigation and drug screen * To conform to U.S. Government International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. * Must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship. ## Description The IT Helpdesk Technician installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals., * Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals. * Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools). * Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary. * Document all support incidents, track resolutions, and escalate complex issues to senior technicians or IT specialists. * Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools. * Provides support to the System Administrator, Security Analyst, and other technicians on security and/or network issues * Assist users with password resets and account lockouts, maintaining a secure password reset process. * Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors. * Configure new employee devices with necessary software, accounts, and security settings. * Maintain and deploy standardized system images for consistent configuration across devices. * Perform basic hardware troubleshooting and diagnostics. Replace defective components like HDDs, RAM, and keyboards. * Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts. * Maintain accurate IT asset management. * Coordinate secure data wiping and proper disposal of retired hardware * Other duties as assigned. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [JavaScript? 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