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# IT Manager

- **Company:** Mondi
- **Location:** Jackson, MO, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, CompTIA Security+, Cyber Security, User Environment Management, Virtualization Technology, Information Technology, Cisco, Servicenow
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c0835b4421d52878

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or a related field.
 * 5-10+ years of progressive IT experience, including leadership or people management responsibilities.
 * Strong technical knowledge of Windows operating systems, networking, cybersecurity, and virtualization technologies.
 * Experience with IT service management frameworks and tools, including ITIL and ServiceNow.
 * Solid understanding of project management principles and successful delivery of technology initiatives.
 * Excellent leadership, communication, and problem-solving skills with the ability to influence and collaborate across functions.
 * Experience supporting manufacturing or industrial environments is preferred.
 * Professional certifications such as ITIL, PMP, AWS, Microsoft Azure, Cisco (CCNA/CCNP), or CompTIA Security+ are preferred.

## Description

The IT Manager - End User Experience is responsible for leading end-user technology support and services across the Americas region. This role ensures a secure, efficient, and reliable technology environment by managing user support operations, workplace technologies, end-user devices, and strategic IT initiatives. The position partners closely with Mondi Group IT, business stakeholders, and external vendors to deliver a seamless technology experience that enables operational excellence across office and manufacturing environments., * Lead and manage the End User Experience (EUX) function, providing support to users across the Americas region.

 * Coordinate with Mondi Group IT to administer and support end-user devices and workplace technologies.
 * Ensure compliance with cybersecurity policies, auditing requirements, and device hardening standards.
 * Manage hardware imaging processes and oversee the lifecycle management of end-user equipment.
 * Lead EUX-related projects, technology implementations, and system upgrades.
 * Partner with approved vendors for procurement, asset management, and inventory control of hardware and software.
 * Support manufacturing operations by ensuring reliable performance of shopfloor workstations and related technologies.
 * Oversee service delivery and technical support escalation processes to maintain high levels of user satisfaction.
 * Drive continuous improvement initiatives that enhance technology performance, security, and user experience.


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