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# Application Support Analyst - Front Office - Fixed Income Sales & Trading - AVP

- **Company:** Sumitomo Mitsui Banking Corporation
- **Location:** Paris, France
- **Salary:** €60,000.0 - €80,000.0
- **Contract:** Permanent contract
- **Skills:** Release Management, Information Technology
- **Published:** July 19, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=aadae421a499c0b2

## About the Role

Experience supporting Front Office trading applications within a production or application support environment
Strong analytical and troubleshooting skills with the ability to manage incidents under pressure and minimise business impact
Excellent communication and stakeholder management skills, with the ability to engage effectively with traders, sales teams, technology teams, and external vendors, Experience providing production support for business-critical applications within a financial services environment
Knowledge of electronic trading platforms, Front Office workflows, and the operational requirements of Sales & Trading businesses
Demonstrated experience managing production incidents, problem resolution, and root cause analysis
Strong understanding of service management principles, production governance, operational risk, and audit requirements
Ability to work effectively with traders and business users in a fast-paced trading environment
Experience supporting application releases, system upgrades, and change implementation activities
Strong organisational skills with the ability to prioritise competing demands and manage workloads effectively
Excellent communication, stakeholder management, and collaboration skills
Fluency in English, both written and spoken

Desirable:
Experience supporting Fixed Income trading platforms such as TOMS, eTOMS, ION Anvil, Bloomberg, or similar trading applications
Knowledge of Fixed Income products including Credit, Repo, and Rates
Experience working within an ITIL-aligned production support organisation
Exposure to vendor management, service review processes, and third-party application support models
Experience participating in on-call support, release management, or out-of-hours production support activities
Competencies
Customer Focus
Driving Change
Driving Results
Embraces Diversity
Enterprise Leadership
Judgement and Decision Making
Risk Management
Strategic and Visionary
Trust and Integrity
What we offer

## Description

We're looking for an IT Trading Support Analyst to join our Information Technology & Security Department in Paris.

This role offers the opportunity to work at the heart of the Fixed Income business, providing front-office application support for critical Sales & Trading platforms across EMEA. You will play a key role in ensuring the stability, availability, and performance of electronic trading applications while working closely with traders, sales teams, technology partners, and external vendors in a highly dynamic environment.

In this role you will be responsible for:
Providing day-to-day production support for Front Office trading applications, ensuring high levels of service availability and operational stability
Managing incidents, problem investigations, and root cause analysis while driving permanent resolution of recurring issues
Supporting electronic trading platforms including TOMS, eTOMS, ION Anvil, and associated Front Office trading solutions, About this role

This role sits within the Application Support function and provides Front Office support for Sales & Trading applications, with a particular focus on electronic trading platforms and workflows.

The position forms part of the wider EMEA Production Management & Service Delivery organisation and supports the strategic growth, resilience, and operational maturity of the Fixed Income business. The role is functionally aligned to the London-based Sales & Trading Application Support team while being locally managed in Paris, ensuring consistency of support standards, operating models, and collaboration across the region.

The role requires close interaction with Front Office users, Change and Development teams, Infrastructure teams, and external vendors to ensure the successful delivery and support of trading services.

Our role will enable you to:
Support the stability, availability, and performance of critical Sales & Trading applications used across EMEA
Build strong partnerships with Front Office Trading and Sales teams, Middle Office, Operations, Technology teams, and external vendors
Contribute to the successful delivery of new business initiatives, platform enhancements, and production improvements
Work within an international support model alongside colleagues across EMEA, New York, and APAC
Participate in incident management, governance, production readiness, and continuous service improvement activities


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