> Markdown version of [/jobs/ext/1341763-it-service-desk-technician-level-1-remote](https://www.wearedevelopers.com/jobs/ext/1341763-it-service-desk-technician-level-1-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician (Level 1) - (Remote) - **Company:** Selective Travel Management - **Location:** UK (Remote available) - **Salary:** £25,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Cyber Security, Desktop Computing, IT Management, Network Security, Linux System Administration, Microsoft SharePoint, Office365, Laptops - **Published:** July 19, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=75e1ad7afd0c0129 ## About the Role Are you passionate about IT problem-solving and acquiring new skills in a fast-paced setting?, This role is ideal for recent graduates or those bringing hands-on experience who want to progress their career in IT., * Workplace experience in first level IT technical support in a Windows environment (Windows 11, MS 365). Graduates with relevant work placement experience will be considered. * Excellent general hardware knowledge (desktops, laptops, printers, networking, etc.) * First class inter-personal & communication skills - fluent English (both verbal & written) is essential * Excellent time management skills along with the ability to prioritise tasks based on business needs * A passion for IT, problem-solving and a willingness to learn & develop new skills are essential As part of the role you will gain experience in the following areas: - Network security & Cybersecurity - Windows & Linux server administration - MS 365 Apps administration - Entra, Teams, Exchange, Sharepoint, etc - Amazon Web Services (AWS) ## Description Due to continued expansion, an opportunity has arisen in Selective Travel Management, Northern Ireland's largest Travel Management Company and a part of the World Travel Centre Group (WTCG) for an IT Service Desk Technician to join our in-house IT team and provide real-time support to our user base of more than 180 users., * Providing first level technical support to our team of over 180 travel professionals * Remotely diagnosing and resolving software & hardware issues reported by phone and via our online IT Service Desk system * Escalating issues to our in-house development team, IT management & vendors in an appropriate & timely manner in accordance with agreed support SLA's * Monitoring mission critical systems and carrying out regular scheduled maintenance tasks to proactively reduce the risk of IT outages * Ensuring that agreed IT policies and best practice are adhered to and that proper records are kept in accordance with our ISO 27001 certified information security management system. * Sharing knowledge by documenting ticket resolution steps, contributing to our internal knowledge base and creating user guides where relevant. ## Related Videos - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)