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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support and Systems Engineer - **Company:** SuperFOIL Insulation - **Location:** Lincoln, UK - **Experience:** Starter - **Salary:** £28,000.0 - £32,000.0 - **Contract:** Permanent contract - **Skills:** Systems Engineering, Network Configuration and Change Management, SAP (Applications), Technical Data Management Systems, ServiceNow IT Service Management, Information Technology - **Published:** July 19, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=b568e7911da0618e ## About the Role We have been driving manufacturing innovation for over 27 years, and following a successful transformation of our entire business model to an active installer model over the last 12 months, we are expanding our tech team. To fuel this momentum, we are looking for a detail-oriented professional to step into an entry-level Technical Product & Systems Engineer role. You will bridge the gap between technical construction data and internal IT systems resilience, ensuring our products maintain flawless market credibility and our team faces zero tech downtime. If you love solving practical puzzles, have an eye for strict compliance, and want to progress rapidly as our technical engine grows, we will back your ambition with fully structured career pathways., * An "Above-the-Line" Mindset: A natural alignment with core accountability, operating with total ownership, accountability, and responsibility (O.A.R. mode). * Airtight Detail-Orientation: A natural precision-seeker who checks calculations twice and takes pride in zero-error documentation. * Basic IT Troubleshooting Skills: Experience diagnosing common office tech issues, managing user permissions, and maintaining basic business network environments. Nice-to-Haves (Preferred) * Prior experience or exposure to ISO 9001 or 14001 quality auditing frameworks. * Construction & Thermal Knowledge: Practical understanding of building envelope performance, insulation, or retrofit assessor principles (such as Elmhurst Energy, SAP, or OCDEA-equivalent concepts). * Certified training in U-value calculation methodology or retrofit assessment (e.g., Elmhurst Energy credentials). * A degree or technical qualification in Construction, Building Services, or Engineering. ## Description * Process standard thermal performance calculations (U-values) and condensation risk analyses to provide frictionless technical support to our sales floor and customers. * Compile raw testing samples and organize compliance documentation to support our external product certification regimes (BDA, BRE, and CE approvals). * Manage our daily internal IT ticketing system, resolving routine hardware, software, and network configuration issues to keep our HQ and factory teams highly productive. * Support the maintenance of our ISO compliance standards (9001, 14001, etc.) by accurately preparing internal audit data exactly to structured checklists. * Collaborate cross-functionally with our Marketing and Sales teams to deliver flawlessly validated raw technical data sheets and product specifications. * Maintain clean digital records within our tracking systems, ensuring all software licenses, asset logs, and technical calculations are documented precisely., * Starting Salary: £28,000 - £32,000 per annum (Level 1 baseline with clear pathways to scale to £47,000+ as a Leading Strategic Engineer, as detailed in the SuperFOIL Career Progression Framework). * SuperFOIL Annual Bonus Programme: An exceptional dual-track bonus structure (up to 15% max potential) split equally between your individual performance (KPIs/growth projects) and overall company performance. * Structured Career Progression: Transparent, merit-based career pathways driven by the internal Technical Training Matrix, with formal reviews evaluated annually in April/May. * Dedicated Training Budget: £1,000 per year personal training budget to support your technical advancement and fund certified courses (such as Elmhurst Energy retrofitting qualifications). * Ongoing Development: Dedicated monthly 1-to-1s and bi-annual Quality & Capability reviews to support your personal and technical growth. ## Related Videos - [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance) - [Model Based Systems Engineering in an Agile Product Development Process](https://www.wearedevelopers.com/videos/68-model-based-systems-engineering-in-an-agile-product-development-process) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)