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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Engineer (Level 2 - Support Desk & Field) - **Company:** ITCS - **Location:** Leeds, UK (Remote available) - **Experience:** Experienced - **Salary:** £26,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Microsoft SharePoint, TCP/IP, Cloud Platform System, User Accounts - **Published:** July 19, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=48ebef786b497caf ## About the Role · Minimum 2 years' experience in an MSP or fast-paced IT support environment · Strong technical knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID/Azure AD) · Experience supporting Windows 10/11, user/device management, and endpoint troubleshooting · Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs) · Experience with RMM tools and service desk/ticketing systems · Exposure to VoIP/telecoms systems and basic infrastructure troubleshooting · Strong communication skills with the ability to manage workload independently, * IT Support: 2 years (required) Licence/Certification: * Driving Licence (required) ## Description We're looking for a Level 2 Engineer to join our Support team at ITCS, working remotely from home and based in or around the Leeds area. This is a primarily home-based role, providing remote technical support to a wide range of customers across Microsoft 365, cloud platforms, endpoints, networking, and telecoms environments. As part of the role, you'll also carry out planned on-site visits to customers in the area for installations, troubleshooting, project work, and hands-on support when required. You'll work closely with both customers and internal teams to diagnose technical issues, deliver outstanding customer service, and help maintain secure, reliable, and high-performing IT environments. The role is ideal for someone with previous MSP experience who enjoys problem-solving, working across a broad range of technologies, and building strong customer relationships. You'll thrive in a varied role that combines the flexibility of working from home with occasional field-based engineering. At ITCS, career progression is a major focus within our Support Department. You'll gain exposure to a wide range of technologies, receive ongoing training and industry-recognised certifications, and be supported in developing your technical expertise as you progress towards Senior Engineer, project delivery, and specialist technical roles within the business., · Provide 2nd line remote support via the service desk across a wide customer base · Diagnose and resolve issues across Microsoft 365, endpoints, networks, and user environments · Support and maintain cloud systems, user accounts, and security policies · Assist with telecoms and VoIP-related support queries · Escalate complex issues to Level 3 engineers, collaborating through to resolution · Maintain clear documentation, accurate ticket updates, and contribute to the knowledge base Eligibility Criteria To be considered for this role, applicants must: * Be prepared to complete a DBS check as part of the induction process. * Be based in the UK and able to attend the local ITCS office associated with this role. * Have full right to work in the UK (we do not offer visa sponsorship). * Provide accurate and verifiable employment history. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)