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# Tech Support Analyst

- **Company:** Optum, Inc
- **Location:** Richardson, TX, United States (Remote available)
- **Salary:** $72,800.0 - $130,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, C Sharp (Programming Language), Continuous Integration, IBM DB2, Linux, Github, Python (Programming Language), Microsoft SQL Server, Shell Script, Datadog, Jenkins
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=824da555b0858d96

## About the Role

* High School Diploma/GED (or higher)
 * 2+ years of experience troubleshooting in an analytical setting
 * 2+ years of experience with Linux CLI and Shell Scripting
 * 2+ years of MSSQL and DB2 experience
 * 1+ years of experience as a Production Support Analyst
 * 1+ years of experience with CI/CD tools
 * Ability to work on call on a rotational basis (1 week every 5 weeks), * Bachelor's Degree
 * Jenkins and GitHub experience
 * Experience supporting/developing applications based on either C# or Python
 * Datadog monitoring experience
 * All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

## Description

* Identify and remediate failed batch and real - time processing events
 * Resolve incident (break/fix) tickets and open problem tickets for incident trends/defects
 * Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident resolution and problem management
 * Execute processes and activities that focus on restoring service after an incident occurs
 * Create and drive permanent solutions and improvements after root cause is identified
 * Identify opportunities for automation and operational efficiencies
 * Monitor the environment's health and drive improvements to enhance availability and performance
 * Ability to influence and gain support from all levels of Management
 * Ensure support readiness prior to the deployment of any change to the production environment
 * Customer service orientation is key
 * Collaborate daily with internal business partners, engineering teams and other technology professionals
 * Create and share technical knowledge documentation
 * Installations, upgrades and release/deployment support
 * Ability to adhere to an on-call cycle on monthly basis
 * AI User: Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


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