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# IT Support Technician

- **Company:** Optima Health
- **Location:** Paulerspury, UK
- **Salary:** £26,228.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Microsoft Office, Microsoft Software, Azure Active Directory, Data Logging, Information Technology
- **Published:** July 19, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=fca3626d62abb2a8

## About the Role

* Effective communication skills, both verbal and written
 * Well-organised, disciplined, and detail-focused
 * General IT, internet, and software literacy, with competence in Microsoft software packages
 * Working knowledge of Microsoft 365 and Windows 10/11
 * General IT security awareness
 * Hands-on IT hardware troubleshooting experience, including the ability to replace key laptop components (or willingness to learn)

## Description

As an IT Support Technician, you'll play a key role in keeping our people connected and productive, supporting end-user services including PCs, mobile devices, networks, printers, and security, alongside modern platforms such as Office 365, Azure AD, and Sophos. The role offers variety and hands-on involvement, from hardware support to contributing to IT infrastructure projects, with the opportunity to be a trusted first point of contact for technical support across the organisation., * Respond to first-line support requests via phone, email, or in person, logging and tracking tickets in line with SLAs

 * Investigate issues, escalating complex cases and liaising with other teams/suppliers as needed
 * Resolve basic support requests following standard procedures
 * Carry out basic laptop repairs and manage mobile phone configuration/support
 * Maintain accurate hardware and software asset inventory
 * Assist with IT projects such as desktop refreshes, OS migrations, file-share migrations, and printer replacements
 * Apply security updates (e.g. Windows patches, security policies) and support office moves


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