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# IT Service Desk Analyst

- **Company:** Galbraith
- **Location:** Stirling, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, DevOps, Microsoft SharePoint, Data Logging, Information Technology
- **Published:** May 14, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=936adff9215b10e6

## About the Role

Do you have a valid Driving License license?, Do you have experience in Technical support?, The successful candidate will ideally have a relevant IT qualification or experience, with strong knowledge of windows and Microsoft 365.

You will be able to communicate effectively at all levels with internal and external clients and be calm under pressure. You will have proven organisational skills and demonstrate the ability to prioritise effectively whilst upholding meticulous attention to detail. You will have experience using Microsoft packages including SharePoint (advantageous). We are looking for an individual who will thrive in a fast paced environment and be a team player.

You must hold a full clean driving licence (desireable)., * IT support: 1 year (preferred)

Licence/Certification:

 * Driving Licence (preferred)

## Description

We have a unique opportunity for a full-time Service Desk Analyst to join our team in our Stirling office to support Galbraith-IT department. If successful you will be joining a diverse multi-disciplinary firm with offices across Scotland and Northern England, specialising in property sales and lettings, and the rural, energy, forestry and commercial sectors., * Be the first point of contact to the business for IT Services providing a consistently professional friendly service to all staff.

 * Liaise with the wider team to facilitate the resolution of a support or service request, providing ticket comms updates as outlined by the team.
 * Working and liaising with 3rd party suppliers and service desks in order to facilitate internal requests.
 * Logging of Change Requests and facilitating the requirements and impact assessments.
 * Assisting and working alongside our Development function to: Drafting, facilitating and actioning Test Plans; Supporting, gathering and analysing Google and SEO data; Assisting in Devops


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