> Markdown version of [/jobs/ext/134299-on-site-it-helpdesk-support-technician](https://www.wearedevelopers.com/jobs/ext/134299-on-site-it-helpdesk-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # On-Site IT Helpdesk Support Technician - **Company:** The Office - **Location:** Washington, DC, United States - **Experience:** Starter - **Salary:** $55,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Local Area Networks, Networking Basics, Microsoft SharePoint, TCP/IP, Wireless Access Point, Wi-Fi Technology, Microsoft InTune, Deployment Automation, Casper Suite, Laptops, Gsuite, Google Meet, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c68ae6e44c071186 ## About the Role Do you have experience in macOS?, * 1-3 years of hands-on IT helpdesk or desktop support experience * Comfortable supporting both Windows 11 and macOS in a mixed environment * Working knowledge of Google Workspace and/or Microsoft 365 * Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, Wi-Fi * Strong interpersonal and communication skills - you will be the face of IT at the client site * Reliable, punctual, and professional - this role requires consistent in-person presence * Able to work independently and manage your own queue without hand-holding Nice to Have * Experience with an RMM or PSA tool (NinjaOne, ConnectWise, Kaseya, etc.) * Familiarity with MDM platforms (Jamf, Intune, NinjaOne MDM) * Apple Business Manager or Windows Autopilot experience * CompTIA A+, Network+, Google Workspace, or Microsoft certifications * Prior MSP experience, * Technical support: 3 years (Required) ## Description * Troubleshoot and resolve issues with Windows and macOS desktops and laptops * Support Google Workspace (Gmail, Drive, Calendar, Meet, Admin Console) and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) * Manage user accounts and devices - including Entra ID, MDM enrollment, and basic provisioning * Support iOS and Android mobile devices * Troubleshoot local network issues: Wi-Fi connectivity, printers, switches, and access points * Support audio/video conferencing hardware and platforms (Google Meet, Zoom, Teams) * Escalate complex issues to senior OITS consultants with clear documentation * Maintain accurate ticket records and asset inventory * Communicate clearly and professionally with staff at all levels, including non-technical users and executives ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)