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# IT Support Specialist

- **Company:** Hire Velocity, LLC
- **Location:** Raleigh, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Identity and Access Management, Networking Basics, Windows Desktop, Internet Protocol Telephony, User Administration, User Accounts
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4e98b5f9e31ef558

## About the Role

* 2 3+ years of experience in an IT support or systems support role

 * Experience supporting Microsoft 365 environments (Exchange, Teams, OneDrive, SharePoint)

 * Familiarity with Active Directory and user administration

 * Experience troubleshooting Windows devices and mobile platforms

 * Strong communication skills and ability to support both technical and non-technical users

 * Ability to prioritize tasks and work independently in a fast-paced environment

Nice to Haves:

 * Experience with VoIP systems
 * Mobile device management or device deployment experience
 * Basic networking knowledge
 * Experience working with vendors or MSPs

## Description

Are you an experienced IT professional who enjoys troubleshooting, improving processes, and supporting a fast-paced organization? Piedmont Service Group, a well-established company based in Raleigh, NC, is seeking a motivated IT Support Specialist with 2 3 years of relevant experience to join our team. In this role, you will work closely with the IT Manager to provide day-to-day technical support, help maintain secure and reliable systems, and contribute to ongoing IT initiatives across multiple locations., As an IT Support Specialist, you will play a key role in supporting our office staff and field technicians while helping maintain and improve our IT environment. Responsibilities include:

 * Technical Support & Troubleshooting
Provide Tier 1-2 support for hardware, software, networking, and Microsoft 365 issues. Diagnose problems efficiently and deliver timely resolutions.

 * User & Identity Administration
Manage user accounts, permissions, and group access within Microsoft 365, Active Directory, and related systems.

 * Device Deployment & Configuration
Configure laptops, desktops, and mobile devices, ensuring proper security, connectivity, and standardization.

 * Hardware & Systems Maintenance
Assist with lifecycle management, updates, and maintenance of company devices and infrastructure.

 * Vendor Coordination
Work with carriers, VoIP providers, and IT vendors to support communication systems and resolve service issues.

 * IT Asset & Inventory Management
Maintain accurate documentation and tracking of IT equipment and licensing.

 * Documentation & Process Improvement
Create and maintain SOPs, internal guides, and knowledge base content to improve efficiency and consistency.

 * Peripheral & Office Technology Support
Support printers, conference room equipment, and other business-critical devices.

Learning Opportunities:

This role offers opportunities to contribute to and gain experience in:

 * Microsoft 365 administration

 * Identity and access management

 * VoIP phone systems

 * IT vendor management

 * Building access control systems


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