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# Service desk team leader

- **Company:** Netbox Recruitment Ltd
- **Location:** Edenbridge, UK
- **Experience:** Expert
- **Salary:** £33,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Pivot Tables
- **Published:** May 16, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=6fdc50a477fbd9fe

## About the Role

Do you have experience in Pivot tables?, * Proven experience in a leadership or supervisory role

 * A proactive, hands-on approach with strong decision-making ability
 * Tenacious, organised, and highly detail-oriented
 * Strong systems skills - particularly Excel (VLOOKUPs, Pivot Tables)
 * Confident managing processes, data and administrative workflows
 * Excellent communication and people management skills
 * Comfortable in a fast-paced, evolving SME environment

## Description

* Lead, coach, and develop the internal customer service/administration team
 * Oversee day-to-day operations supporting sales reps, customers, and 29 engineers
 * Manage workload allocation, team performance, and service delivery
 * Take ownership of invoicing, customer contracts, and month-end reporting
 * Handle contract amendments, cancellations, and customer queries
 * Ensure processes are efficient, accurate, and continuously improving
 * Step in operationally when needed and maintain a strong understanding of all functions, * Genuine opportunity to shape and improve a growing team
 * High level of autonomy and responsibility
 * Work closely with senior leadership
 * Join a business that values innovation, teamwork and customer excellence

If you're a motivated leader who thrives on improving systems, supporting teams, and driving performance - we'd love to hear from you.


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