> Markdown version of [/jobs/ext/1343352-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1343352-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** BlackHawk Industrial - **Location:** Tulsa, OK, United States - **Salary:** $31,990.0 - $47,424.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Active Directory, Antivirus Softwares, Software Applications, VoIP, System Center Configuration Manager, Windows Servers, Network Monitoring, Microsoft SharePoint, Deployment Automation, Malware Detection, Cisco, User Accounts - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dcc544ca96199404 ## About the Role * Cisco Call Manager Experience is a plus * Microsoft SCCM experience is a plus * Can operate Windows 7 and 10 * Can set up a new computer with desktop software * Knowledge of anti-virus and anti-malware software * Proficient knowledge or ability to learn computer software specific to the operation (Excel, Sharepoint, Microsoft Windows Server, Active Directory, etc.) * Excellent written and verbal communication skills * Excellent problem solving skills SUPERVISORY RESPONSIBILITIES: * No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: * High School Diploma required/Bachelor's Degree Preferred * 1+ years of IS support required CERTIFICATES, LICENSES, REGISTRATIONS: * Microsoft/PC certifications preferred * Software certifications preferred * None required WORK ENVIRONMENT: * Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. * Employee frequently lifts and/or moves up to _25_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. ## Description SUMMARY: The Desktop Support Engineer provides support to all computer system users for desktop and phone related issues. The position requires changes to processes to ensure desktop support is kept efficient. A successful candidate will be friendly, technologically well-rounded, and have a true heart for customer service. This position requires technical skills in many areas of computing but most importantly a great attitude with a desire to learn and grow as a professional in a team environment., * Personally exhibits, recruits and coaches associates consistent with Core Behaviors * Responsible for promoting culture of safety * Provide technical assistance to end users while maintaining great customer service * Manage helpdesk response time, ticket load, and proper triage practices * Maintain the helpdesk software (catagories, screens, users, manage support escalations, etc) * Managing the automated deployment of Operating Systems, Applications computer updates * Create and maintain user accounts, including assigning privileges * Telecommunications management including VoIP, user accounts, and handsets * Occasional travel to company sites to perform necessary onsite maintenance and repair * Manage inventory of hardware and software resources across the enterprise * Assistance with small scale infrastructure projects * Design and develop support protocals and procedures * Works with accounting on IS related expenses * Assist in Network Monitoring * Perform other system duties as assigned * Be ready to contribute and be heard! Suggest changes and provide feedback as to how BlackHawk can make you happier and more effective in your day to day duties. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)