> Markdown version of [/jobs/ext/1343372-it-field-technician](https://www.wearedevelopers.com/jobs/ext/1343372-it-field-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Field Technician

- **Company:** THE MENETWORK, LLC
- **Location:** Southlake, TX, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $68,640.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Desktop Computing, Issue Tracking Systems, Os Ticket, Laptops
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=db7edecf4700d99e

## About the Role

* 2+ year of experience in IT support or a related role preferred
 * Basic troubleshooting experience with desktops, laptops, and printers
 * Familiarity with Microsoft 365, Windows operating systems and MacOS
 * Strong communication and customer service skills
 * Ability to stay organized and manage multiple priorities in a fast-paced environment
 * Willingness and ability to travel to client sites as needed
 * Ability to follow processes and maintain accurate documentation
 * Comfortable working both independently and as part of a team
 * Experience working in an MSP environment is a plus
 * CompTIA A+ or Network+ certification (or working toward) is a plus

## Description

Position Summary: As a Field Technician at M3 Networks/ROBO, you'll deliver high-quality technical support across onsite service, hardware deployment, and remote ticket resolution in a fast-paced environment. You'll troubleshoot and resolve a wide variety of issues across desktops, laptops, printers, Microsoft 365, and core business applications both onsite and remotely. When onsite, you'll install equipment, resolve issues, and represent M3 Networks/ROBO with professionalism and confidence.

You will also actively work tickets from the Service Desk queue, maintaining accurate, real-time documentation in ticketing system.

This role requires the ability to adjust priorities based on business needs and seamlessly shift between onsite support, hardware preparation, and ticket resolution.

This job will require someone to work from their home office about 80% of the time, and traveling to client sites in the Dallas area the other 20% of the time.

Responsibilities

 * Travel to client locations to troubleshoot and resolve technical issues
 * Install and configure desktops, laptops, printers, and related equipment
 * Deploy hardware and ensure all required software, security tools, and configurations are properly applied
 * Prepare, stage, and configure equipment prior to deployment
 * Provide remote support and work tickets from the Service Desk queue as assigned or when capacity allows
 * Troubleshoot issues across desktops, laptops, Microsoft 365, and core business applications
 * Maintain real-time, accurate documentation in HaloPSA as work is performed
 * Keep tickets, calendar, and communication tools updated in real time
 * Communicate clearly with clients and internal teams to support smooth service delivery
 * Shift between onsite support, hardware preparation, and ticket work based on business needs


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)