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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Bank Deposit Ops Support Manager - **Company:** American Bank of Commerce - **Location:** Wolfforth, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Information Security Management, Queue Management Systems - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f0202d0e1b3757ce ## About the Role * 5+ years of experience in retail banking operations or branch support * Strong knowledge of teller operations, account maintenance, and card services * Experience in service delivery, queue management, or operational support environments, Qualified applicants will be required to have a drug screen in addition to background, credit, and reference checks. ## Description Do you thrive on solving complex operational challenges, leading high-performing teams, and creating exceptional support experiences? We're looking for a dynamic leader to oversee our Deposit Operations Support function and ensure our branches have the tools, guidance, and operational expertise they need to succeed. In this role, you'll lead a team of support specialists and analysts, drive process improvements, champion service excellence, and serve as a key partner to branch, training, quality control, and technology teams. If you're passionate about operational efficiency, accountability, regulatory compliance, and developing people, this is an exciting opportunity to make a meaningful impact across the organization., 1. Lead daily Retail Ops Support activities and ticket fulfillment. 2. Ensure accurate and timely resolution of operational requests and corrections. 3. Oversee support across teller operations, new account servicing, and card services. 4. Oversee audit functions for new accounts to guarantee that necessary documents are completed accurately and comply with laws and regulations. 5. Oversee IRA portfolio 6. Own intake, prioritization, and throughput of the support queue. 7. Monitor SLAs, backlog, and turnaround performance. 8. Drive process improvements for efficiency and consistency. 9. Ensure documentation and audit readiness of all support actions. 10. Partner with training and quality control to ensure branch staff understand processes and requirements, and the support team is consistent in execution. 11. Identify training gaps based on recurring issues and errors. 12. Support rollout of procedural updates to branches. 13. Serve as a primary escalation point for complex operational issues. 14. Coordinate with IT and other departments for resolutions. 15. Identify root causes and reduce repeat issues. 16. Directly manage Deposit Ops Support Specialists and Analysts. 17. Establish service expectations and accountability. 18. Coach team on issue resolution, accuracy, and responsiveness. 19. Ensure adherence to the Bank's Information Security Program. 20. Ensure compliance with all federal, state, and company policies, procedures, laws, and regulations. 21. 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