> Markdown version of [/jobs/ext/1343483-sr-cloud-support-engineer-weekend-shift](https://www.wearedevelopers.com/jobs/ext/1343483-sr-cloud-support-engineer-weekend-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Cloud Support Engineer - Weekend Shift - **Company:** Crusoe's Inc - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $145,000.0 - $175,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Microsoft Azure, Command-Line Interface, Cloud Computing, Cloud Engineering, Computational Biology, Computer Networks, Linux, Monitoring of Systems, InfiniBand, Linux System Administration, Remote Direct Memory Access, Cloud Services, Azure Machine Learning, AI Infrastructure, Scripting, Google Cloud, Large Language Models, Grafana, Generative AI, Git, Kubernetes, Information Technology, Data Analytics, Slurm, Zendesk, Terraform, Software Version Control - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=62fa79fe83636812 ## About the Role * Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience. * Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments. * Version Control: Proficiency with Git for code management and collaboration. * Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments. * Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana). * Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP). * Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations. * HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN). Bonus Points: * Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator. * Cloud Expertise: Deep understanding of specific cloud platforms and services. * Automation Skills: Experience with automation tools and scripting languages. * Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions. * Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues. * Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology. ## Description Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position. What You'll Be Working On: * Tuesday - Saturday Shift Pattern. Tuesday - Friday on site - Saturday Remote. * Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+). * On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues. * Incident Management: Primary point of contact for incident management, focusing on initial triage, communication, and procedural rigor throughout the incident lifecycle. You'll lead response efforts, ensuring clear communication with both technical and non-technical stakeholders and acting as a customer advocate to minimize disruption. * Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. * Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing. * Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery. * Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures. * Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs). ## Related Videos - [Running Secure Life Science Research at Scale using Hybrid GPU HPC and Kubernetes 🧬](https://www.wearedevelopers.com/videos/100355-running-secure-life-science-research-at-scale-using-hybrid-gpu-hpc-and-kubernetes) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) ## Related Articles - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 131 - AI'm not sure about OSS](https://www.wearedevelopers.com/magazine/472-dev-digest-131-ai-m-not-sure-about-oss)