> Markdown version of [/jobs/ext/1343509-service-desk-professional-it-support](https://www.wearedevelopers.com/jobs/ext/1343509-service-desk-professional-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Professional (IT Support) - **Company:** Amnet New York, Inc. - **Location:** Colorado Springs, CO, United States - **Salary:** $43,680.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Networking Basics, Network Routers, Firewalls (Computer Science), User Accounts - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b25466102d7abc35 ## About the Role * Ability to lift or move up to 30 lbs. on occasion and regularly use stairs while performing onsite and in-office responsibilities * Participation in an after-hours on-call rotation (shared across the team) * Comfortable working onsite at client offices up to 30% of the time What We're Looking For * 1+ years of experience in a help desk, service desk, or NOC support role * Strong customer service, communication, and problem-solving skills * Hands-on experience with Windows OS, Microsoft 365, and general desktop support * Basic networking knowledge (DNS, DHCP, routers, firewalls) * A+, Network+, Security+, or Microsoft certifications preferred-or a willingness to obtain them * MSP experience and familiarity with tools such as ConnectWise PSA and Datto RMM are a plus * Willingness to adhere to the company's professional dress code and appearance standards. * Valid driver's license and reliable transportation * Must pass background and fingerprint checks, * Are you able to pass a background check and fingerprint screening? * Are you willing to comply with our professional dress code, including wearing dress shoes while working in the office and at client sites? * Do you currently hold any relevant IT certifications (such as CompTIA A+, Network+, Security+, or Microsoft certifications)? If not, are you willing to obtain them? * Are you able to work onsite Monday-Friday 8:00AM-5:00PM and participate in an after-hours on-call rotation? Experience: * Help desk: 1 year (Required) License/Certification: * Driver License (Required) ## Description We are looking for a skilled Service Desk Professional to support our clients both remotely and onsite. In this role, you'll troubleshoot hardware, software, and network issues, improve uptime, and deliver top-tier customer service. This is an in-office position, Monday-Friday 8 a.m. to 5 p.m., with up to 30% of your time spent at client locations throughout Colorado Springs and surrounding areas. What You'll Do: * Provide exceptional first-line support to clients through phone, email, remote sessions, and onsite visits. * Troubleshoot and resolve hardware, software, Microsoft 365, and network-related issues, escalating when appropriate. * Use ConnectWise PSA and Datto RMM to manage service requests, monitor systems, and document work performed. * Maintain clear, thorough documentation of client interactions, resolutions, and follow-up activities. * Assist with employee onboarding and offboarding by configuring user accounts, devices, and system access. * Perform proactive system maintenance and monitoring to maximize client uptime and reliability. * Identify recurring issues and recommend long-term solutions or process improvements. * Create and maintain internal documentation, troubleshooting guides, and knowledge base articles. * Apply cybersecurity best practices in daily support activities to help protect client environments. * Collaborate with teammates while communicating progress, risks, and updates effectively. * Manage multiple priorities while meeting service level expectations and keeping clients informed of progress. * Continuously expand your technical knowledge through training, certifications, and hands-on learning opportunities. * Deliver an outstanding client experience through professionalism, accountability, and a commitment to continuous improvement. * This position reports to: Service Manager. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development)