> Markdown version of [/jobs/ext/1343644-it-systems-analyst-ms-dynamics-365-crm](https://www.wearedevelopers.com/jobs/ext/1343644-it-systems-analyst-ms-dynamics-365-crm). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Analyst- MS Dynamics 365 CRM - **Company:** Goodwill - **Location:** Scottsdale, AZ, United States - **Salary:** $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Microsoft Online Services, Information Systems, System Configuration, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft SharePoint, Systems Integration, Information Technology, Data Management - **Published:** July 19, 2026 - **Apply:** https://careerlink.com/job/job_synd/3140865640--it-systems-analyst-ms-dynamics-365-crm/ ## About the Role Bachelor's degree in Information Technology , Information Systems, Business, or equivalent experience. 1 -5 years' experience working as an IT Analyst, Systems Analyst, or related role. 2-3 years' hands-on experience supporting Microsoft Dynamics 365 CRM, Customer Eng agement, or a comparable platform. Experience with system configuration, troubleshooting, business requirements, and user support. Experience with Dataverse, Power Platform, Azure integrations, reporting, testing, and data management. Experience working with cross-functional teams and third-party vendors. Ability to collaborate and work effectively in partnership with others. Strong customer service orientation. Ability to multitask and work in a fast-paced environment. Ability to handle confidential and sen s itive information with integrity. Ability to speak and read Eng li sh proficiently. Valid drivers' lic en se and clean MVR . Ability to pass a backg round check and dru g screen, where app lic able for position. Ability to obtain or currently retains a Fin g er p rint Clearance Card. ## Description Provides technical expertise in the analysis, configuration, support, and implementation of customer-facing retail and CRM-related technologies for the IT Department. Supports Microsoft Dynamics 365 Customer Eng agement and related Microsoft platforms used across IT, Marketing, and Retail. Partners with internal stakeholders, vendors, and technical resources to troubleshoot issues, maintain data quality, support integrations, and improve system performance, documentation, and user adoption., Administers and supports Microsoft Dynamics 365 Customer Eng agement and related customer-facing app lic ations. Configures and maintains forms, views, tables, dashboards, workflows, business rules, and security roles. Troubleshoots app lic ation, integration, and data issues and coordinates resolution with internal teams and vendors. Partners with IT, Marketing, and Retail to gather requirements and translate business needs into system solutions. Supports Dataverse, Power Platform, Azure, SharePoint, and other approved Microsoft integrations, as app lic able. Monitors data quality and performs validation, cleanup, dedup lic ation, and integrity checks. Supports testing, release validation, documentation, reporting, and end-user training. Coordinates user access, environment governance, and support procedures in alignment with IT standards. Compiles analysis and reporting for software initiatives and projects. Models Goodwill Core Values - Trust, Collaboration, Eng agement, Ownership, and Innovation. 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