> Markdown version of [/jobs/ext/1343960-it-analyst-i](https://www.wearedevelopers.com/jobs/ext/1343960-it-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Analyst I - **Company:** Hotwire Communications - **Location:** Fort Lauderdale, FL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Cyber Security, Computer Engineering, Data Governance, Linux Servers, Microsoft Office, Software Engineering, Software Systems, Information Technology, User Accounts - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b7f6ef81e8b9f089 ## About the Role The IT Analyst responsibilities include prioritizing end user requirements, support the implementation, documentation, and troubleshooting of IT Service Desk systems. In addition, work in collaboration with other team members to deliver tasks and achieve milestones. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential., To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Proven experience as an IT Analyst, IT Consultant, or similar role. * Actively participating in education program on Information Technology, Computer Engineering, or related field * Moderate understanding and practical experience with Microsoft and Linux Server Technologies * Knowledge of widely accepted information security principles and practices * Ability to work a flexible schedule, including days, nights, weekends, and holidays and participate with on-call rotation. * Problem-solving aptitude ## Description * Communicate with stakeholders to understand their requirements. * Troubleshoot hardware and software issues. * Install and configure hardware and software components. * Develop, test, and implement IT systems to further business objectives. * Set up new user accounts and profiles and handle password issues. * Support implementation or execution of new and/or current processes and procedures that aid in the efficiency of managing and expanding IT Service Desk operations. * Perform research, analysis, and implement software patches or hardware changes needed for any security or computer related deficiencies. * Aids in evaluation and testing for troubleshooting purposes. * Meet and/or exceed own SLA thresholds and monitor service desk requests that are created by users. * Participate in team meetings; provide input on intelligent solutions to improve efficiency. * Conduct regular monitoring of own KPI (Key Performance Indicators) to ensure compliance. * Provide support for devices that are managed by MDM (Mobile Device Management) tools, including addition of devices, maintenance, and reporting. * Help ensure workstations are properly maintained by leveraging patching and software systems management tools. * Support of workstation compliance checks to meet Data Governance and Security policies thresholds. * Maintain records up to date for inventory and management systems for assigned and retiring equipment. * Follow Change Management procedures as necessary. * Support users Office 365 maintenance tasks. * Support and expand internal IT Service Desk documentation to include lessons learned and customer-centric answers for FAQs. * Collaborate with inter-departmental groups to provide efficient solutions to customers' requests. * Consistent use of independent discretion over matters of significance. * Other duties as required or assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Software Bug All Stars - and what we can learn from them](https://www.wearedevelopers.com/videos/423-the-software-bug-all-stars-and-what-we-can-learn-from-them) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Build Your Own Subscription-based Course Platform](https://www.wearedevelopers.com/videos/321-build-your-own-subscription-based-course-platform) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)