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# COMPUTER USER SUPPORT SPECIALIST II (AUDIO VIDEO TECH (FULL-TIME CONTRACTUAL))

- **Company:** State of Maryland
- **Location:** Baltimore, MD, United States
- **Salary:** $59,134.0 - $76,523.0
- **Contract:** Permanent contract
- **Skills:** Adobe Creative Cloud, Information Systems, Text Processing, Microsoft PowerPoint, Presentation Programs, Computer Equipment, Information Technology, Live Streaming, Vimeo
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=01869198b36fba1f

## About the Role

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience responding to Help Desk calls from users of computer systems.

Notes:

 1. Candidates may substitute additional experience operating computer equipment for the purpose of data entry, word processing or maintaining information on a year-for-year basis for the required education.

 2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience., * Experience as a Video Technician or in a similar role, preferably in the events, entertainment, or AV industry.
 * Strong technical experience working with audiovisual equipment, including cameras, video switchers, LED walls, projectors, and signal processors.
 * Experience with live streaming and presentation software, such as ATEM control, OBS, Wirecast, Vimeo Livestream, Adobe suite, Propresenter 7, & Powerpoint, Facebook Live, Instagram Livem Twitch, YouTube Live, TikTok Live.
 * Experience troubleshooting technical issues quickly and effectively under pressure, ensuring minimal disruption to events.
 * Excellent communication and interpersonal skills, with experience interacting professionally with clients, vendors, and team members.

## Description

The main purpose of this full-time contractual position will be to plan, coordinate, and support audiovisual (AV) and video teleconferencing (VTC) information technology systems for meetings, events, and hybrid productions. This position will facilitate use of technology hardware and software resources to ensure successful execution of internet and internal meetings, workshops and other events to meet the needs of the MDH. This position will also ensure reliable, high-quality audio and video services that support communication, collaboration, and operations across MDH OET locations.
In addition, this position requires the selected candidate to:

 * Be detail-oriented with a focus on quality and customer satisfaction.
 * Have flexibility to work evenings, weekends, and holidays as required by event schedules.


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