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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** Titan, LLC - **Location:** Waller, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Computer Networks, System Configuration, Data Loss, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Security, Microsoft Office, Windows Servers, Networking Basics, Network Administration, Server Administration, SQL Databases, TCP/IP, Wide Area Networks, Backup and Restore, Computer Network Technologies, Software Troubleshooting, Reliability of Systems, Firewalls (Computer Science), Information Technology, User Administration, Custom Reports - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7840be1d37f5820e ## About the Role * 4-6 years' experience in computer networks and systems maintenance. * Understanding IT principles and the ability to communicate technical concepts effectively to a varied audience. * Hands on experience with setting up and maintaining Local Area Networks, Wide Area Networks, Firewalls/Network Security, Internet/Intranets, and System Storage Capacity for mid-size organizations in a manufacturing environment. * Proficient in Windows OS, Windows server, MS Office and familiar with Office 365. * Strong troubleshooting and problem-solving skills. * Basic to intermediate networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting. * Strong communication and interpersonal skills, with the ability to assist end-users in person and remotely while clearly explaining technical concepts. * Strong sense of discretion and confidentiality required. * Ability to train non-technical users on the use of new software for a variety of uses. * Experience with help desk ticketing systems and familiarity with help desk workflows and best practices. Skills Education Required: * Bachelor's Degree in Computer Science or related field. * 4-6 years of experience as an IT specialist or support engineer., * Bachelor's (Preferred) Experience: * COMPUTER NETWORK: 4 years (Required) ## Description Job Purpose: The IT Specialist plays a vital role in bridging frontline technical support and foundational system administration. This position provides advanced support to end-users by addressing complex technical issues, maintaining the company's IT infrastructure, and ensuring efficient operations across both in-person and remote work environments. The IT Specialist leverages strong troubleshooting skills and a deep understanding of Windows systems, networking fundamentals, and security practices to resolve escalated tickets and assist with system maintenance. Additionally, this role oversees help desk ticketing operations, ensuring a responsive support environment., * Respond to and resolve advanced technical support tickets, addressing hardware, software, and network-related issues for end-users. * Assist with user account management, permissions, and access controls within Active Directory and other company systems. * Monitor and maintain system health, performing regular updates, backups, and maintenance to ensure system reliability. * Support network configurations and troubleshoot connectivity issues, collaborating with network administrators as needed. * Implement and enforce security protocols, identifying potential vulnerabilities and ensuring compliance with security policies. * Document troubleshooting procedures, system configurations, and IT policies to enhance support efficiency and knowledge sharing. * Provide remote and in-person technical support, creating a responsive and user-friendly support environment. * Collaborate with systems administrators to support infrastructure projects, server maintenance, and system upgrades. * Educate end-users on IT best practices, offering training on company technology and security protocols. * Identify and recommend process improvements to streamline IT support and enhance system performance. * Operate and manage the help desk ticketing system, ensuring efficient ticket handling, prioritization, and resolution while supporting help desk processes and best practices. * Supporting a fully integrated ERP system including technical and security setups, custom report writing to include SQL queries and dashboards. * Set up and launch complex hardware and software programs for automating labor entry, paperless systems, and streamlining manual processes. * Conduct system backups, security updates to prevent data loss, and unauthorized system access. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [How to Avoid LLM Pitfalls - Mete Atamel and Guillaume Laforge](https://www.wearedevelopers.com/videos/1328-how-to-avoid-llm-pitfalls-mete-atamel-and-guillaume-laforge) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [From Shadow AI to Secure Intelligence: Safe AI Usage in the Enterprise](https://www.wearedevelopers.com/videos/2093-from-shadow-ai-to-secure-intelligence-safe-ai-usage-in-the-enterprise) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)