> Markdown version of [/jobs/ext/1344063-technology-support-technician](https://www.wearedevelopers.com/jobs/ext/1344063-technology-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technology Support Technician

- **Company:** Easter Seals of Massachusetts Inc
- **Location:** Worcester, MA, United States
- **Salary:** $52,000.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Office, Salesforce.Com, Information Technology
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bd63f51db6254de4

## About the Role

* Associate degree in Information Technology, Computer Science, a related field, or an equivalent combination of education and experience.
 * Experience providing technical support and troubleshooting hardware and software issues.
 * Proficiency with Microsoft Office applications, including Excel.
 * Strong customer service, communication, organizational, and problem solving skills.
 * Ability to work independently and manage multiple priorities.
 * Valid driver's license and reliable transportation.
 * Experience with help desk or ticket management systems (preferred).
 * Experience using Salesforce or similar CRM platforms (preferred).
 * Experience working with individuals with disabilities (preferred).
 * Experience supporting assistive technology, education technology, or community-based technology programs (preferred).

Physical Requirements:

 * Must be willing and able to travel to/between various work locations including private homes and community settings
 * Ability to frequently lift and carry equipment weighing up to 25 lbs. and occasionally lift and carry equipment weighing up to 50 lbs.

## Description

* Serve as the primary point of contact for clients seeking technical assistance via phone, email, and other communication channels.
 * Troubleshoot and resolve hardware, software, connectivity, operating system, and mobile device issues.
 * Conduct technology assessments and support individuals in building technology skills.
 * Set up, configure, maintain, troubleshoot, and repair technology equipment and software.
 * Provide community-based technology support in homes, schools, workplaces, and other community settings.
 * Deliver basic technology training and support successful implementation of equipment and software.
 * Prepare, package, ship, and track technology equipment for clients and partner organizations.
 * Maintain equipment inventory records and assist with inventory audits and procurement activities.
 * Complete timely and accurate documentation, reports, and billing records in accordance with agency and funding requirements.
 * Participate in special projects and contribute to a collaborative team environment.


## Related Videos

- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Oh S***! There's a New Accessibility Law and I'm Not Ready!](https://www.wearedevelopers.com/videos/1671-oh-s-there-s-a-new-accessibility-law-and-i-m-not-ready)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Diversity Equity And Inclusion in Programming For Persons With Disability](https://www.wearedevelopers.com/magazine/80-diversity-equity-and-inclusion-in-programming-for-persons-with-disability)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Fullstack developer salary in Germany [2023]](https://www.wearedevelopers.com/magazine/197-fullstack-developer-salary-in-germany-2023)