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# Computer Support Specialist

- **Company:** PENDA AIKEN INC
- **Location:** Albany, NY, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Excel, Analysis of Variance (ANOVA), Microsoft Outlook, Databases, Data Architecture, Data Dictionary, Digital Assets, R (Programming Language), Python (Programming Language), Microsoft Office, Microsoft SharePoint, SQL Databases, Tableau (Software), Data Lakes, Information Technology, Data Pipelines
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d088fac763f73b2a

## About the Role

* Required: Excellent working knowledge of Microsoft Office (Access, Excel, SharePoint, Outlook).
 * Soft Skills: Ability to explain "technical speak" to non-IT individuals; highly organized with the ability to work independently.
 * Preferred Education: Bachelor's Degree in Information Technology, Data Science, or a related field.
 * Technical Plus: Experience with SQL, Python, R, or Tableau is highly desirable.
 * Industry Experience: Previous experience creating data dictionaries or working in complex database environments.

## Description

We are seeking a detail-oriented Computer Support Specialist to join the Center for Data Architecture, Intelligence & Support (DAIS). This role is critical to the New York State COVID-19 response and the broader management of Long-Term Care (LTC) data. You will serve as the bridge between complex data pipelines and non-technical staff, ensuring that data assets are maintained, documented, and accessible for high-priority healthcare analysis., * Data Pipeline Management: Run and maintain data pipelines feeding the OALTC Data Lake; perform routine database maintenance and variance analysis to validate COVID-19 statistics.

 * Technical Documentation: Create and maintain comprehensive data dictionaries, research data assets, and map existing databases to ensure organizational clarity.
 * Liaison & IT Support: Coordinate with ITS to manage hardware/software installations for DAIS employees and troubleshoot device-specific issues.
 * Reporting & Analysis: Consolidate ad hoc reports to help DOH staff prioritize facility surveys and follow-ups.
 * Staff Empowerment: Act as a technical trainer, guiding DOH staff, providers, and consumers on data tools, best practices, and software navigation.


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