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# MSP Help Desk Engineer- Tier II

- **Company:** ALLSAFE IT
- **Location:** Pasadena, CA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $74,880.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Azure, Cyber Security, Computer Networks, Issue Tracking Systems, Wireless Networks, Firewalls (Computer Science), Information Technology, Veeam, Vmware
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d4207d9b2051dc23

## About the Role

< 50 minutes from our office in Pasadena, CA
Ability to travel to client sites for on-site support
You thrive in a structured, process-driven environment and believe that following well-defined workflows leads to the best results.
You take ownership of your work, hold yourself accountable, and seek out candid feedback as a tool for growth.
You embrace continuous improvement and are adaptable to adjustments in your role.
Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise, Autotask, or Kaseya)
3-4 years of experience handling T2-3 IT support requests

Skills

 * Experience with: Microsoft: Identity and Access Administrator Associate, Security Operations Analyst Associate, Security, Compliance, and Identity Fundamentals, Power Platform Fundamentals; Azure Fundamentals, Administrator Associate, Solutions Architect Expert; Addigy ACE; VMware Certified Technical Associate
 * Experience troubleshooting and managing without supervision: Datto Advanced Technician, Ironscales Mail Administrator, Cisco Meraki Solutions Specialist, M365: Teams Administrator Associate, Plan and design Teams, AZ-800; Sophos XG Firewall Engineer and Central Endpoint and Server Engineer, UniFi Network and Ubiquiti Enterprise Wireless, Veeam Backup and Replication
 * Experience architecting or designing from the ground up: M365 Fundamentals and Modern Desktop Administrator; Comptia A+, Server+, and Network+; Apple Certified Support Professional (ACSP)
 * Understanding of IT systems, hardware, software, and networking concepts to quickly diagnose and resolve technical issues
 * Strong focus on customer satisfaction and relationship building
 * Ability to communicate technical information to non-technical stakeholders and elicit underlying needs that may not be explicitly stated
 * Managing multiple tasks simultaneously, prioritizing, and meeting deadlines
 * Ability to collaborate effectively with other team members
 * Willingness to adapt to change and interest in professional growth
 * Ability to follow detailed processes

## Description

Provide remote technical support to clients and internal teams
Provide on-site support to clients as assigned throughout the greater Los Angeles area
Provide technical documentation for all incident and request management, suggesting efficiencies where appropriate
Continuous growth in skillset and benchmarks
Acting as a technical owner and providing VIP client support


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