> Markdown version of [/jobs/ext/1345124-tier-1-service-desk-technician-msp-experience-required](https://www.wearedevelopers.com/jobs/ext/1345124-tier-1-service-desk-technician-msp-experience-required). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Service Desk Technician - MSP Experience Required - **Company:** QIT SOLUTIONS LLC - **Location:** Atlanta, GA, United States (Remote available) - **Salary:** $45,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, Microsoft Online Services, Computer Networks, Dynamic Host Configuration Protocol, Software Debugging, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Azure Active Directory, Remote Service Software, Microsoft SharePoint, Software Deployment, TCP/IP, Windows Desktop, Wi-Fi Technology, Microsoft InTune - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4d317065df40a121 ## About the Role You are passionate about technology and are eager to help people solve their IT problems. You are not intimidated by a challenge and know when to ask for help. You have experience with help desk support, and go out of your way to make sure that everyone you encounter has a positive experience. You have no problem working independently but love being a team player. You are interested in growing in your role and excited by opportunities within the Company., · Strong analytical and troubleshooting skills with a proactive, service-oriented mindset · Clear and professional written and verbal communication skills · Excellent time management, prioritization, and organizational abilities · Attention to detail with thorough and accurate documentation practices · Proficient in administering and troubleshooting Windows and macOS systems in a managed IT environment · Hands-on experience supporting Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint · Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN connectivity, and Wi-Fi configuration · Experience managing users, groups, and devices in Azure Active Directory and Microsoft Intune · Familiarity with Active Directory, Group Policy, and identity management concepts · Understanding of modern security practices such as MFA, conditional access, and endpoint protection · Experience using RMM platforms, remote support tools, and ticketing systems to resolve user issues efficiently, * troubleshooting: 1 year (Required) * MSP Help desk: 2 years (Required) ## Description This Help Desk Support position will provide Tier 1 level support to users by isolating, troubleshooting, and debugging customer product issues. This person should be kind, confident and calm when assisting end users. You'll have excellent verbal and written communication skills and the ability to exhibit a high level of comfort while interfacing directly with technical and non-technical clients. In This Role You Will * Respond to support requests from customers and prospects via telephone, email, and support tickets * Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration * Research and provide solutions for issues related to software and hardware errors * Collaborate with teammates to resolve client issues while actively contributing to a growing knowledge base that improves the efficiency of our team * Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into our ticketing system and appropriately updating both client and appropriate employees of status of all issues on a timely basis * Maintain proper documentation relative to Technical best practices, guidelines for standard procedures, check-lists and so on ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should Tech Managers Be Developers First? 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