> Markdown version of [/jobs/ext/1345154-sales-solutions-analyst](https://www.wearedevelopers.com/jobs/ext/1345154-sales-solutions-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sales Solutions Analyst - **Company:** Integrated Resources, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Temporary to permanent - **Skills:** Business Analytics Applications, Data Analysis, Clinical Trial Management Systems - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=10cc766c8cc90e37 ## About the Role * High School Diploma required * BA/BS or equivalent work experience 6+ years of experience in Medicare Advantage * 5+ years of experience in regulatory/compliance, MAPD Sales, or other relevant work experience preferred * Knowledge of CMS * High attention to detail, quality, and accuracy * Strong coordination and organizational skills * Excellent verbal and written communication skills, as well as, listening and conflict resolution skills. * Ability to exercise administrative judgment and assumes responsibility for decisions, consequences, and results that have an impact on people, costs, and/or quality of service within the functional area. * Basic understanding of managed care and its place in the health care industry. * Highly organized and can work independently. * Strong interpersonal skills and the ability to communicate with many different levels of staff. * Ability to identify and analyze problems and recommend solutions. * Proficiency with analytical tools, knowledge of data analysis methodology, strong communication skills, and strong commitment to and affinity for delivering the highest level of customer service. * Fast-learner and multi-tasking skills * Ability to work independently in a matrixed environment * Strong interpersonal and prioritization skills * Sales and/or training experience recommended * Ability to handle multiple assignments, projects and deliverables simultaneously required * Ability to work under pressure and flexible hours required. * Weekend on call hours are required (as needed) #IRI-IT ## Description * To investigate all sales related complaints for agents and agencies including internal and external and report the findings back to the responsible area which could be internally or to CMS. * Responsible for researching and/or investigating complex sales related complaints which include but not limited to MAPD, PDP, and could include CSB. * Assist in training new Lead Analysts as they join the team on the end-to-end processes and functions of the department. * Responsible for assigned caseload which requires timely follow up to ensure completion of cases within tight frames to meet internal and CMS expected goals. * Demonstrates the ability to problem solve, identify root causes, and make the proper recommendations to correct the root cause of the issue/complaint. * Makes outbound calls to gather information and/or communicate the resolution to the appropriated party regarding the member complaint. * Creates written correspondence letters to provide resolution to complaints when verbal contact cannot be made with the complainant. * Documents all case research notes and resolution actions, in the appropriate systems, within the required timeframes. * Communicates with other departments, when necessary, to resolve member issues. * Knows the formal and informal departmental goals, standards, policies, and procedures, which includes familiarity of other departments within the organization that allows him/her to identify workflow efficiencies and process improvements across the organization. * Displays a positive attitude and reports problems and issues to management as appropriate. * Maintain professional knowledge of state and federal regulatory guidance, primarily the Medicare Communication and Marketing Guidelines to utilize in all functions, processes, and communications with agencies and business partners * Perform other duties as assigned by Sales Integrity Leadership * Manage, process, and document cases for the Sales Development Action Program and committees. The research findings are presented to the committee. * Involved in routine oversight and ad hoc duties for the Sales Development Action Program (SDAP) and Complaint Investigation Process * Responsible for sales support processes, including but not limited to complaint creation and submission, complaint tracking and reporting, CRM database updates and/or general sales support. * Conduct a thorough investigation of complaints (CTMs, CSVs, etc.) and escalated inquiries from customers that complained to CMS, the local department of insurance Customer Service, etc. * The position uses analytical skills, knowledge of CMS guidelines, scripts, MAPD/PDP benefit plans, provider tools, CRM and other company provided tools in determining if a violation actually occurred. * Research and documentation are critical since it can affect not only the agent but the customer. * Individual reports may be generated and analyzed in this research process to make recommendations and future actions in a proactive approach. Accurately resolve issues at hand and prevent future complaints from occurring. * Subject matter expert for complaint related issues for both internal and external partners including Sales, Sales Operations, Sales Account Management, CARL Escalations, or Broker Strategist teams. * Supports program development, maintenance activity and provides highly technical advice on regulatory issues * Serve as resource for compliance-related issues and reporting * Perform quality checks to ensure compliance with CMS. * Perform ad hoc audits and projects for the department outside of normal duties * Negotiate or resolve complex issues with customers, internal agents and/or external matrix partners using consistent independent judgement and discretion and being assertive when necessary * Routinely coordinates data compilation requests, process communication updates and document maintenance projects * Be honest and respectful in all dealings with internal and external partners * Support 24/7 operation needs as required, including weekends ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [AI in High-Stakes Industries: Lessons Learned](https://www.wearedevelopers.com/videos/100253-ai-in-high-stakes-industries-lessons-learned) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [Anomaly Detection - Using unsupervised Machine Learning for detecting anomalies in customer base](https://www.wearedevelopers.com/videos/6-anomaly-detection-using-unsupervised-machine-learning-for-detecting-anomalies-in-customer-base) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [How to Build for Decentralized Systems](https://www.wearedevelopers.com/videos/931-how-to-build-for-decentralized-systems) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)