> Markdown version of [/jobs/ext/1345529-microsoft-dynamics-365-customer-engagement-crm-manager](https://www.wearedevelopers.com/jobs/ext/1345529-microsoft-dynamics-365-customer-engagement-crm-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Microsoft Dynamics 365 Customer Engagement (CRM) Manager - **Company:** RSM US - **Location:** St. Louis, MO, United States - **Salary:** $107,000.0 - $214,500.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Artificial Intelligence, Application Services, Microsoft Azure, Business Software, Microsoft Dynamics, Microsoft Office, Microsoft Project, Systems Development Life Cycle - **Published:** July 19, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17639848?backUrl=%2Fcareer%2F17639848%2FMicrosoft-Dynamics-365-Customer-Engagement-Crm-Manager-Missouri-St-Louis ## About the Role * Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management and systems/technology development * Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE * Proven leader with the ability to assemble, lead, and motivate high performing teams. * Proven business facing skills. * Solid understanding of financial analysis and planning * Ability to multi-task and keep multiple responsibilities moving forward simultaneously. * Strong understanding of technology, ability to learn new technologies and applying them. * Proven experience in influencing, leading teams and driving change. Preferred Qualifications: * Superior verbal and written communication skills * Strong stakeholder management skills * Strong critical thinking and problem-solving skills. * Intermediate to advanced Microsoft Office skills * Proficient with MS Project or related tool * PMP certification desired, RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. ## Description We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. RSM is a leading Microsoft partner implementing the full range of business applications including D365 F&SC, BC, CE, and Commerce, as well as Power Platform, Microsoft 365, Data & AI and Azure solutions. RSM's Dynamics consultants are empowered through our long standing, close relationship with Microsoft, the use of our proven RVM methodology (purpose built for Dynamics 365), a wide range of industry IP and accelerators as well as additional Microsoft-centric tools to help customers stay competitive in a constantly changing environment. Our Dynamics teams also benefit from a wealth of expertise around them within RSM that enhances the value we provide customers, whether that be from our Microsoft MVPs. Industry experts, Tax specialists or Managed Technology and Application services teams. Key Responsibilities: * Responsible for planning, coordination, and execution of all aspects of assigned projects throughout the project lifecycle. * Establishing Cost Benefit Analysis through required phases of the project. * Throughout the life of the project, responsible for communicating regularly to Program Director and stakeholders the project status, risk, and issues. * Responsible for project planning including assembling project teams, assigning project team deliverables, and developing project plans, schedules, and budgets. * During project execution, responsible for managing approved objectives, budget, schedule, resources, and deliverables that support the business goals. * Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology. * Responsible for managing all aspects of CE implementations. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [RPA crash course for .Net developers – intro into the world of RPA from the perspective of a .Net developer](https://www.wearedevelopers.com/videos/271-rpa-crash-course-for-net-developers-intro-into-the-world-of-rpa-from-the-perspective-of-a-net-developer) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? 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