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# Senior Technical Support Engineer

- **Company:** Nightwing Intelligence Solutions, LLC
- **Location:** Annapolis Junction, MD, United States
- **Experience:** Expert
- **Salary:** $122,000.0 - $253,000.0
- **Contract:** Permanent contract
- **Skills:** Reliability of Systems, Information Technology
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a58346699135a28d

## About the Role

* 10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.

## Description

* Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
 * Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.
 * Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.
 * Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
 * Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
 * Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
 * Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.


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