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# Technical Support Expert L3 - eMobility

- **Company:** Schneider Electric GmbH
- **Location:** Raunheim, Germany
- **Experience:** Experienced
- **Salary:** €70,320.0
- **Contract:** Permanent contract
- **Skills:** Communications Protocols, Python (Programming Language), Log Files, Scripting
- **Published:** July 19, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=8cc32247b33fd5ce

## About the Role

* Degree in Electrical Engineering, Automation, Mechatronics, or similar.
 * 3-5 years of experience in technical support, field service, or R&D within EV charging, automotive, or renewable energy.
 * Strong knowledge of EV charging technologies and protocols, especially OCPP.
 * Experience diagnosing complex technical issues and analyzing log files.
 * Proactive, solution-oriented, and customer-focused mindset.
 * Strong communication skills and experience working with international teams.
 * Basic Python or scripting skills are an advantage.
 * Fluent English required; German or French is a strong plus.
 * Valid EU driving license.

## Description

* Meaningful work: Be part of a Green Company committed to responsibility, sustainability, and making a positive impact.
 * Innovation: We don't just keep pace with change-we help shape the future.
 * Cutting-edge technologies and services that drive progress and deliver real value.
 * Purpose-driven solutions: Our technologies and services contribute to a more sustainable world.

Your IMPACT & Mission:

 * Lead root cause analysis for escalated AC/DC charging issues.
 * Troubleshoot vehicle-charger interoperability, power electronics, software, and communication protocols (OCPP, ISO 15118, IEC 61851).
 * Act as the key interface between European support teams and R&D.
 * Ensure timely resolution of support cases in line with SLAs.
 * Analyze trends and recurring issues to improve product performance.
 * Create technical documentation, knowledge base articles, and training content.
 * Support and empower L1/L2 teams through knowledge sharing.


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