> Markdown version of [/jobs/ext/1346407-deskside-support-engineer](https://www.wearedevelopers.com/jobs/ext/1346407-deskside-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Deskside Support Engineer

- **Company:** Systal Technology Solutions Inc.
- **Location:** Ireland, WV, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Microsoft Azure, Software as a Service, Microsoft Operating Systems, Platform as a Service (PAAS), Virtual Machines, Okta, Office365
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b681478fbd10cedc

## About the Role

A service-minded attitude with previous IT support experience.
Strong understanding of Microsoft OS (windows/server) and iOS,
Knowledge of Azure, MDM, Office365, and Teams.
Excellent problem-solving skills and a deep understanding of troubleshooting.
A customer-centric approach with a can-do attitude.
Ability to work in a dynamic helpdesk environment, providing support to VIP users.
We would expect any candidate to hold either an Azure certification, or a relevant IT related degree alongside their hands on experience.

## Description

We are seeking an IT Deskside Support Engineer to provide onsite support at our client's head office. This fast-paced role is perfect for someone looking to advance their career in IT/Infrastructure support, where you will be supporting up to and including C Suite executives and treating every support call with the utmost importance and urgency.
Key Responsibilities
Deliver comprehensive IT helpdesk support, addressing a wide range of technical issues and inquiries from users.
Provide timely and effective solutions to technical problems, ensuring high levels of user satisfaction.
Maintain detailed records of support requests and resolutions in the helpdesk system.
Resolve Okta/Login issues
Perform password resets and manage starters, leavers, and moves/changes as per procedure.
Handle email tasks, including forwards and distribution lists.
Ship equipment such as laptops and printers.
Provide technical support in a hybrid infrastructure environment, including Azure IaaS, PaaS, and SaaS.
Support Azure management platform/infrastructure (virtual machines, security groups, end point management, Entra ID)
Undertake root cause analysis of incidents and follow up through Problem Management processes.
Ensure adherence to all IT procedures, processes, and solutions.
Collaborate with the IT team to deliver infrastructure projects and provide technical support to a wide range of users.


## Related Videos

- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)