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# Customer Solutions Specialist

- **Company:** 360 HANDYMAN SIN RIVAL CORP
- **Location:** Tempe, AZ, United States
- **Salary:** $45,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, LiveChat, Microsoft Office
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7763887ae7a3bbf8

## About the Role

* Bachelor's degree or equivalent experience in customer service, business administration, or a related field.
 * Proven experience in a customerfacing role, with a track record of delivering exceptional customer service and problem resolution.
 * Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
 * Strong analytical and problemsolving abilities, with a keen attention to detail.
 * Proficiency in Microsoft Office Suite; familiarity with Fishbowl and CRM systems is a plus.
 * Ability to work independently and collaboratively in a fastpaced environment, prioritizing tasks effectively to meet deadlines.
 * Empathy, patience, and a positive attitude towards customer interactions.

## Description

Reporting to the Customer Solutions Manager, this is a critical role within the organization responsible for providing effective solutions to our customers', Territory Managers' (TMs), and directors' inquiries and concerns, including but not limited to, * Serve as the primary point of contact for internal and external inquiries, providing timely and accurate responses via phone, email, or live chat.

 * Identify and assess customer needs, issues, and concerns, offering appropriate solutions and guidance to ensure customer satisfaction.
 * Handle escalated customer complaints or complex issues with professionalism and empathy, striving for swift resolution.

Product Knowledge and Training:

 * Develop a deep understanding of our products and services to effectively address customer inquiries and troubleshoot technical issues.
 * Stay updated on product updates, features, and enhancements, and communicate relevant information to customers as needed.
 * Provide product training and guidance to customers to optimize their use and experience of our offerings.

Problem Resolution:

 * Investigate and analyze customer issues and concerns, collaborating with internal teams as necessary to identify root causes and implement effective solutions.
 * Proactively identify trends or recurring issues and recommend process improvements or product enhancements to prevent future occurrences.

Documentation and Reporting:

 * Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, in our software system.
 * Generate reports and analyze data to track customer support metrics, identify trends, and make datadriven recommendations for improvement.

Customer Engagement and Relationship Building:

 * Cultivate strong relationships with customers by demonstrating empathy, professionalism, and a commitment to exceeding their expectations.
 * Proactively engage with customers to gather feedback, address concerns, and identify opportunities for upselling or crossselling additional products or services.


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