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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT / Technical Manager - **Company:** NTS DIRECT, INC. - **Location:** Bolton, MA, United States - **Experience:** Experienced - **Salary:** $75,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Backup Devices, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Desktop Environments, Virtual Private Networks (VPN), Windows Servers, Network Connections, Remote Access Technology, Sage Accounting, SQL Databases, TCP/IP, User Provisioning Software, Virtual Local Area Networks, Wireless Networks, Wireless Devices, Information Technology, Laptops, Veeam, User Accounts - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=86989797ea3c7c0f ## About the Role * Minimum of 3 years of hands-on IT support or systems administration experience. * Strong experience supporting Windows 10/11 desktop environments. * Experience administering Windows Server 2012-2022. * Working knowledge of Active Directory administration. * Experience managing Microsoft 365 users, licensing, mailboxes, and groups. * Experience with managed switches and wireless infrastructure. * Experience supporting SQL databases. * Experience with Veeam Backup & Replication or similar backup solutions. * Experience with Sophos Endpoint Security and Check Point VPN technologies. * Experience supporting Sage 100 ERP is highly preferred., * CompTIA A+, Network+, or equivalent certifications. * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. * Experience working in manufacturing, distribution, or managed services environments. * Familiarity with cybersecurity best practices and endpoint protection. Skills & Competencies * Strong troubleshooting and analytical skills. * Excellent communication and interpersonal abilities. * Outstanding customer service orientation. * Ability to prioritize multiple tasks in a fast-paced environment. * Strong organizational skills and attention to detail. * Ability to work independently while collaborating effectively with other departments. * Self-motivated with a proactive approach to identifying and solving technical issues., * Do you have experience with CompTIA A+, Network+ or equivalent? * Do you have experience with supporting Windows 10/11 desktop environment? * Do you have experience with Veeam Backup & Replication Sophos Endpoint and supporting Sage 100 ERP? Experience: * IT: 3 years (Required) ## Description We are seeking a motivated, hands-on IT / Technical Manager to oversee the day-to-day operation, maintenance, and continuous improvement of our IT infrastructure. This role is ideal for a well-rounded IT professional who enjoys solving technical challenges, supporting end users, and ensuring that our technology environment remains secure, reliable, and efficient., * Provide Tier II/III technical support for desktop, server, network, and application issues. * Install, configure, maintain, and troubleshoot Windows 10/11 workstations, laptops, printers, and other end-user devices. * Administer and maintain Windows Server (2012-2022) environments. * Manage Active Directory, including user accounts, security groups, permissions, Group Policy, and password administration. * Administer Microsoft 365, including user provisioning, licensing, Exchange Online mailboxes, distribution groups, and Teams. * Monitor and troubleshoot network connectivity, including TCP/IP, DNS, DHCP, VLANs, VPNs, switches, and wireless infrastructure. * Configure and support Grandstream networking and wireless devices. * Manage backup and disaster recovery processes using Veeam Backup & Replication. * Perform SQL database maintenance and basic troubleshooting. * Support and maintain Sage 100 ERP and related business applications. * Manage endpoint security using Sophos and support Check Point VPN and email security solutions. * Maintain IT documentation, asset inventory, and standard operating procedures. * Coordinate with third-party vendors and service providers when necessary. * Assist in planning, implementing, and improving IT systems, infrastructure, and security initiatives. * Ensure timely resolution of technical issues while delivering excellent customer service to internal users. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Should Tech Managers Be Developers First? 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