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# IT Systems Analyst

- **Company:** FreshEdge, LLC
- **Location:** Fort Walton Beach, FL, United States
- **Salary:** $45,760.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Word, Microsoft Excel, Microsoft Windows, Issue Tracking Systems, Microsoft Visio, Microsoft Software, Network Protocols, Microsoft PowerPoint, Windows Desktop, Computer Equipment, Information Technology
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5bc1c8328f797761

## About the Role

* Strong organizational skills
 * Continuous improvement and focus on skills
 * Strong interpersonal skills
 * Strong analytical skills; problem solver
 * Ability to work closely in a team environment and manage independent projects, * Bachelor's degree in computer science or equivalent related field (preferred) and/or equivalent work experience and IT certifications
 * At least 1 year Windows Desktop experience, IT Support, or a similar role
 * At least 1 year experience with Microsoft 365 administration or equivalent
 * Experience working and supporting users via ticketing systems
 * Advanced knowledge of Microsoft applications (Word, Excel, Visio, Teams, PowerPoint)
 * Experience with network protocols, hardware, and troubleshooting techniques
 * Experience with the following is a plus but not required: Connectwise Suite, ERP systems, Zebra hardware, and introductory IT certifications (Comp TIA A+, Microsoft Certified IT Professional, etc.), * Bending and lifting up to 40 pounds
 * The ability to repetitively move on and off equipment
 * Work in cold and wet cooler conditions for extended periods of time
 * Stand or sit for long periods of time
 * Travel as needed between FreshEdge companies

## Description

* Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
 * Field and troubleshoot technical issues and escalate to appropriate team member or group for future resolution
 * Install, modify, and repair computer hardware and software; build, set-up, and deploy computers and other company devices for users and new employees
 * Reset credentials for email, computers, ERP systems, and other applications
 * Assist users both on-site and via remote connections
 * Contact and work with outside vendors for service as instructed by management
 * Order and maintain supplies as needed for production and maintain on-hand inventory of supplies for assigned sites and report to management
 * Report recurring/common issues to higher management during weekly meetings and identify outstanding issues
 * Assist users' technical needs for all business tasks including reporting, navigating websites/software and configuring business devices


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