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# IT Help Desk Technician

- **Company:** City of Boise
- **Location:** Boise, ID, United States
- **Salary:** $36,462.0 - $43,285.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Client Server Models, Information Systems, Databases, Computer Literacy, Knowledge Management, Software Deployment, Software Systems, Peripherals, Computer Equipment, Network Server, User Accounts
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cb87edcce9b7b358

## About the Role

* High school diploma or equivalent and
 * One year of experience providing basic personal computer hardware/software support,
 * Installing and configuring personal computers and/or peripherals, installing software and performing routine file backup operations in a medium to large-scale computer or client/server system
 * Knowledge of: principles and practices of a personal computer or network server operation or both; normal preventative maintenance practices for personal computers or network servers or both; network server software; installation, maintenance and operation of computer hardware and software, peripherals, operating systems and applications software; methods for training end-users on applications and processes; and computer usage including related software.

Special Requirements
Applicants must be able to pass:

 * City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
 * Boise Police Department Criminal Justice Information System Background Check (BPD CJIS), Additional Required Knowledge, Experience, And Training
 * Ability to: work independently or as part of a team;
 * Install, operate and troubleshoot standard personal computers;
 * Follow complex instructions, both verbal and written;
 * Train end users and communicate technical information to non-technical staff;
 * Maintain current knowledge of new technology;
 * Communicate effectively in the English language at a level necessary for efficient job performance; and
 * Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

## Description

Provides technical support for city-wide computer hardware and software systems via telephone, email, web and in person. Identifies and interprets malfunctions and initiates corrective action to restore operation.

Assigns issues to the relevant department for corrective action and resolution. Reviews processes and procedures followed by the end-user to determine steps taken prior to malfunction and clarify correct procedures. Provides end-user training as required.

Creates, modifies, maintains and terminates user accounts for enterprise and/or department software applications. Deploys updates and applications as directed. Troubleshoots network servers and connectivity issues. Performs or assists with information requests by internal or external users.

Develops and writes procedures for installation and use of hardware and software. Maintains service logs.

Updates documentation to record new equipment installation, new sites and changes to computer configuration. Documents technical processes and troubleshooting guidelines in the knowledge management database. Processes vendor invoices and maintains fiscal year records.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.


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