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# 1st/2nd Line IT Support Engineer - Farnborough

- **Company:** Microbyte Solutions Ltd
- **Location:** Farnborough, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Microsoft Azure, Microsoft Office, Data Logging, Information Technology, Gsuite
- **Published:** May 17, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=43998d459813a74e

## About the Role

Do you have experience in Microsoft Word?, Ideally, previous IT experience is required and you should be someone who can cope with pressure, learn quickly, and is eager to expand their knowledge of IT. You will need to demonstrate critical thinking, good communication skills and problem-solving, with some basic general IT support scenario questions., * Exceptional customer service and confident communication skills

 * Enthusiasm, willingness to learn and make friends
 * Some experience using Office 365, Azure or Active Directory
 * Basic network troubleshooting would be a big help
 * Knowledge of MS Office, Word, Excel etc.
 * Basic understanding of PC, laptop and tablet set-up and configuration.
 * A+, Network+,MS900 or AZ900 will help greatly1

## Description

* Answer support queries via phone and email
 * Logging of customer requests and incidents
 * Diagnosing and rectifying end user IT problems
 * Provide help with Apps such as 365 and Gsuite etc.
 * Setting up new users' accounts and profiles and dealing with password issues
 * Working with senior engineers on escalated tickets
 * Logging and escalating calls with third parties where required


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