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# L1 Help Desk Technician

- **Company:** Robert Half
- **Location:** Fort Washington, PA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Office
- **Published:** July 19, 2026
- **Apply:** https://www.juju.com/job/00000000ghjecy

## About the Role

* Work closely with the local IT team to maintain reliable support coverage for a workforce split between office and remote operations. Requirements * Prior experience in a Level 1 help desk, desktop support, or similar end-user support role.

 * Working knowledge of Microsoft Windows environments, including Windows 10 troubleshooting and general desktop support.

 * Familiarity with Active Directory for basic user account and access support tasks.

 * Experience using a service desk or ticketing platform to track, update, and resolve support requests.

 * Strong foundational troubleshooting skills across hardware, software, and user connectivity issues.

 * Ability to communicate clearly with employees through in-person support, messaging, and occasional phone interaction.

 * Comfortable working onsite five days per week in Fort Washington, Pennsylvania.

 * Experience supporting Dell devices or working in a Microsoft-focused environment is preferred. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Deliver first-line technical assistance to employees working onsite and remotely, resolving common hardware, software, and access-related issues.

 * Manage incoming support requests through a ticketing queue, documenting updates clearly and advancing unresolved matters when needed.

 * Provide user support primarily through remote tools and messaging, while also assisting with occasional phone-based requests.

 * Diagnose and fix routine desktop and laptop problems, including break/fix support for Windows-based systems and standard business applications.

 * Set up and prepare end-user devices for deployment, ensuring equipment is ready for daily use.

 * Perform regular checks of core office technology each morning and afternoon to help identify issues before they affect users.

 * Support account and access tasks within Active Directory and related Microsoft tools as part of day-to-day service desk activities.


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