> Markdown version of [/jobs/ext/1346887-tier-i-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1346887-tier-i-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier I Help Desk Technician - **Company:** Convergint Technologies LLC - **Location:** Terre Haute, IN, United States - **Experience:** Experienced - **Salary:** $45,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Apple Mac Systems, Network Troubleshooting, Networking Basics - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b1384f88bbfcd8e2 ## About the Role * You are a Self-Starter: You don't wait for a manager to tell you what to do next. If the ticket queue is empty, you're looking for a project or learning a new skill. * You are Resilient: You can handle a "cool-tempered" approach during high-pressure situations and keep the client calm. * You are a Team Player: You're willing to go the extra mile-whether that's staying late to finish a cabling job or helping a teammate with a difficult ticket. * You are Tech-Savvy & Curious: You have a solid grasp of Windows (MacOS a plus but not required,) networking basics, and mobile devices, but your real "superpower" is your ability to Google and learn what you don't know., * Physicality: You'll be active. You must be comfortable standing, climbing ladders, and lifting up to 50 lbs for structured cabling and hardware installs. * Experience: 2 years in IT support. We value aptitude and attitude over years of sitting in a chair. * Communication: You can explain complex "tech speak" to a non-technical user without sounding like a robot. * Education: An Associate degree, technical coursework, or relevant certifications (CompTIA A+, Net+, MS-900) are a plus, but a proven "can-do" mindset is required. * Cabling experience a plus, and/or a willingness to learn. ## Description We don't believe in "presenteeism" or clock-punching. We believe in results. We are looking for a Tier I Technical Consultant-in-training-someone who is bored by traditional, rigid help desk roles and wants the autonomy to actually solve problems. This is an entry-level role, but we aren't looking for "entry-level" thinkers. We want a teammate who views every technical glitch as a puzzle to solve and every client interaction as an opportunity to build trust. Because we prefer to promote from within, we are hiring our future consultants today. Our "No-Micromanagement" Philosophy * Ownership over Oversight: We give you the tools and the trust. You provide the drive and the solutions. * Mistakes are Tuition: We want you to be unafraid to try new things. If you make a mistake while trying to help a client, we'll back you up and learn from it together. * The "Get It Done" Attitude: Whether it's a complex software bug or a day spent on a ladder running structured cabling, you take pride in crossing the finish line. What You'll Be Doing * Be the Face of Tech: Serve as the primary point of contact for clients, turning their technical frustrations into "problem solved" smiles via phone, remote sessions, and on-site visits. * Own the Problem: Diagnose and resolve hardware, software, and network issues. You don't just "pass the buck"-you own the ticket until it's fixed or you've learned the solution from our Tier II team. * Build the Foundation: Perform structured cabling and hardware deployments with a crew. You'll get your hands dirty building the physical infrastructure that keeps our clients running. * Consult & Improve: Don't just follow procedures-help us break and fix them. We expect you to identify inefficiencies and suggest better ways to serve our clients. * Document for the Future: Create clear, concise guides for your teammates so that when you solve a problem once, it stays solved for everyone. ## Related Videos - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Should Tech Managers Be Developers First? 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