> Markdown version of [/jobs/ext/1346912-tier-2-help-desk-technician-hybrid-fresno-ca](https://www.wearedevelopers.com/jobs/ext/1346912-tier-2-help-desk-technician-hybrid-fresno-ca). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Help Desk Technician (Hybrid) - Fresno, CA - **Company:** Grapevine MSP Technology Services - **Location:** Fresno, CA, United States (Remote available) - **Salary:** $54,121.0 - $60,772.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Monitoring of Systems, Microsoft Office, Networking Basics, Remote Service Software, Wide Area Networks, Connectivity Problems, Reliability of Systems, Firewalls (Computer Science), Information Technology, Patch Management, User Administration - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e32c85a9e42255a4 ## About the Role + Demonstrated experience in a Desktop Support, Help Desk Tier 2, or similar role. + Strong knowledge of: + o Windows operating systems (all workstation versions) o Familiarity with basic MacOS environments. o Networking fundamentals (LAN/WAN) o Office 365 and Microsoft Office Suite o Active Directory and user management + Ability to troubleshoot effectively and think critically under pressure. + Experience with: + o Remote support tools o Printers, scanners, and common office hardware o Knowledge of antivirus, firewalls, and endpoint security best practices. + Excellent communication and customer service skills + Strong organization and time management abilities + A proactive mindset. You don't just fix problems, you look for ways to prevent them., + MSP experience (highly preferred) + Passion for learning and staying current with technology + Ability to work independently while contributing to a team + A mindset focused on continuous improvement and client satisfaction * Why Grapevine MSP? * + Work alongside a talented, supportive engineering team + Exposure to diverse client environments and technologies + Opportunities to grow your skills and advance your career + Be part of a company that values technical excellence and reliability ## Description Grapevine MSP is expanding again, and we are seeking a skilled Tier 2 Help Desk Technician to join our team. If you excel at solving complex technical issues, enjoy collaborating with others, and seek to make a meaningful impact in varied environments, we encourage you to apply. You will join a high-performing team of engineers who support and enhance critical client infrastructure. This role goes beyond ticket resolution; you will serve as a key escalation point, problem solver, and trusted technical resource. This is a hybrid position based out of Fresno, CA, where you'll primarily work from home, support clients onsite as needed, and occasionally collaborate in person with the team in an office setting. You'll be part of a high-performing engineering team that supports and evolves critical infrastructure for our clients., * System Monitoring: Monitor and maintain the company's IT systems, networks, and applications to ensure availability and performance during night hours. * Technical Support: Provide end-user support, troubleshoot hardware, software, and network connectivity issues, and resolve incidents promptly. * Incident Management: Log and track all incidents, perform root cause analysis, and implement solutions to prevent recurrence. * Routine Maintenance: Perform scheduled maintenance tasks such as backups, updates, and patch management to ensure system reliability and security. * Escalation: Escalate complex issues to the appropriate IT staff or third-party vendors and follow up to ensure timely resolution. * Documentation: Maintain accurate, up-to-date records of IT procedures, incidents, and resolutions. * User Training: Help users learn new systems, applications, and IT policies to improve proficiency and productivity. * Security Compliance: Ensure compliance with company IT security policies and procedures and report any security breaches or vulnerabilities. * Collaboration: Work closely with the day shift IT team to ensure seamless transitions and effective communication of issues and resolutions. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Kubernetes dev is fun, but setup and ops isn't! See a fun PaaS alternative to push any code, ipynbs or even just data!](https://www.wearedevelopers.com/videos/732-kubernetes-dev-is-fun-but-setup-and-ops-isn-t-see-a-fun-paas-alternative-to-push-any-code-ipynbs-or-even-just-data) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)