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# IT Helpdesk Specialist (Contract)

- **Company:** LG Energy Solution Michigan, Inc.
- **Location:** Troy, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Network Operating System (NOS), Microsoft Office, Print Servers, Office Suite, Remote Desktop Services, Wireless Access Point
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=62da5401b089d3b4

## About the Role

* High School Diploma or GED required
 * Vocational Certificate or associate's degree preferred or equivalent, relevant experience

Experience:

 * 3+ years of experience in IT with various operating systems (Windows 7, 10, etc.).
 * Desktop operating systems, office applications, hardware, installation/troubleshooting and knowledge of network operating systems preferred

Skills:

 * Ability to interpret, analyze, troubleshoot and resolve technical problems
 * Excellent communication skills including verbal and written
 * MS Office Suite

## Description

IT Help Desk will be responsible for performing tasks providing technical desktop assistance and customer service to employees., * Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person

 * Maintain server health and performance to support all production system
 * Assist and work closely with our remote infra support team as an on premise technical support for troubleshooting, deploying, cabling, monitoring, and other jobs
 * Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network
 * Configure and install wireless access points, L2 switches
 * Ensure system security in compliance with company policy
 * Utilize tools such as Active Directory, Remote Desktop, etc.
 * Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
 * Continuously find ways to improve your ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission
 * Maintain cleanliness at work-site in accordance with 5S3R Standards:
 + Sort, Set in order, Shine, Standardize, Sustain
 + Right Location, Right Quantity, Right Container
 * Perform other duties as assigned


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