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# IT Helpdesk Technician (Tier 1)

- **Company:** Artemis International Technologies, Inc.
- **Location:** Melbourne, FL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $35,360.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Networking Basics, Remote Desktop Services, Information Technology, Laptops
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ea9dabeff929db49

## About the Role

* 2+ years of IT support experience (MSP experience a big plus!).
 * Strong familiarity with Windows OS, Microsoft 365, remote desktop tools, and basic networking concepts.
 * A natural ability to troubleshoot and explain technical issues clearly to non-technical users.
 * A positive, team-first attitude, with strong verbal and written communication skills.
 * Proven ability to handle multiple priorities in a structured, SLA-driven environment.
 * High attention to detail, strong documentation habits, and a sense of urgency.
 * A passion for technology and continuous learning.

Bonus Points For:

 * Experience working in a Managed Services Provider (MSP) or similar high-paced IT environment.
 * Familiarity with ITIL concepts or PSA/RMM tools.
 * CompTIA A+, Network+, or other relevant certifications.

## Description

This position will include scheduled onsite time a client sites and work from home remote support.

At Artemis IT, we help businesses in Central Florida thrive through technology. As a leading Managed IT Services Provider, we deliver strategic IT support that empowers our clients to focus on what they do best. We're growing, and we're looking for a passionate, entry-to-mid level Tier 1 Helpdesk Technician to join our high-performance Service Desk team.

What You'll Do:

 * Be the first line of support for end users, resolving tickets related to desktops, laptops, printers, mobile devices, Office 365, and basic networking issues.
 * Handle a high volume of calls and tickets in a fast-paced environment-triaging, documenting, and resolving issues or escalating as needed.
 * Provide on-site support at client sites.
 * Deliver exceptional customer service while working to resolve issues efficiently and with a smile (virtual or in person!).
 * Follow documented SOPs and contribute to the continuous improvement of service delivery processes.
 * Use our RMM and PSA tools (e.g., AutoTask, Datto, IT Glue) to manage and update tickets, document solutions, and track assets., * Please describe an IT support or troubleshooting experience that you believes best demonstrates your ability to be successful in this role.
 * Why are you interested in this position?
 * Please describe your IT support experience including what technologies you are comfortable supporting.


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