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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Specialist II - **Company:** Atwell, LLC - **Location:** Fort Worth, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Business Software, Information Systems, Computer Networks, System Configuration, Issue Tracking Systems, Networking Hardware, Information Technology, Laptops, Network Server, Autodesk Autocad, User Accounts - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=20a02fba5720857e ## About the Role * At least five years of professional technology support experience, preferably within a corporate organization. * Experience supporting an organization of approximately 500 or more employees, or a similarly structured environment with an established service desk and formal ticketing system. * Strong technical troubleshooting skills across hardware, software, user accounts, mobile devices, and common connectivity issues. * Working knowledge of Microsoft Active Directory and foundational networking concepts. * Experience installing, configuring, deploying, and supporting employee workstations and business applications. * Familiarity with IT asset inventory and device-management processes. * Ability to work independently, take initiative, and resolve problems without extensive direction. * Strong attention to detail and consistent documentation habits. * Excellent customer service and interpersonal skills. * Clear written and verbal communication skills. * Ability to work effectively with employees across departments and at varying levels of technical knowledge. * Ability to manage competing requests while maintaining a responsive and professional support experience. Preferred Qualifications * Bachelor's degree in information technology, computer science, information systems, or a related field. * Experience supporting Autodesk applications. * Experience working within a geographically dispersed or multi-office organization. * Experience leading smaller technology projects, deployments, or support initiatives. ## Description Atwell is seeking an experienced Technology Specialist II to provide responsive, hands-on technology support to employees across the organization. Based in our Fort Worth office, this position will troubleshoot hardware, software, account, network, and mobile-device issues while helping deploy and maintain the technology employees rely on every day. We are looking for someone who has worked within a structured corporate technology environment and understands formal service-desk operations, ticketing procedures, technology asset management, and professional end-user support. The right person will be technically capable, service-oriented, highly organized, and comfortable resolving issues with limited direction. Responsibilities * Respond to requests for technical assistance in person, by phone, and electronically. * Diagnose and resolve hardware, software, account-access, connectivity, and other technology-related issues. * Document support requests, troubleshooting steps, and resolutions within the company's ticketing system. * Set up, configure, and deploy workstations, laptops, printers, servers, network equipment, and related technology. * Install and support approved software applications and company-standard technology tools. * Support Microsoft Active Directory functions, user accounts, permissions, and related access issues. * Help manage and deploy company cell phones, iPads, and other mobile devices. * Maintain accurate inventory records for computers, laptops, accessories, and other IT assets. * Provide technical support for Autodesk applications used throughout the business. * Communicate technical information clearly to both technical and non-technical employees. * Follow established technology support procedures, security requirements, and escalation processes. * Stay current on system updates, organizational technology changes, and emerging support needs. * Lead or support assigned technology projects and initiatives. * Collaborate closely with senior technology team members while independently managing day-to-day responsibilities. * Provide occasional support with the preparation and shipment of computers, servers, and related equipment. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)