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# Technical Support Representative

- **Company:** DH Vision Inc.
- **Location:** Hanover, MD, United States (Remote available)
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Computer Networks, Domain Name System (DNS), IPv4, Inventory Management Software, Mobile Application Software, IP Cameras, TCP/IP, Computer Equipment
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2d201fcec4df108f

## About the Role

* Strong work ethic that demonstrates enthusiasm, persistence and a competitive spirit.
 * Internal motivation and desire to succeed.
 * Computer networking knowledge. (Must know Port Forwarding, TCP/IP, and D/DNS)
 * Advanced troubleshooting skills and attention to details.
 * Ability to memorize menus and configurations without being able to look at them. (This will be a work from remote job and will require full menu memorization.)
 * Strong computer skills including computer hardware, software, and windows OS. (MAC OS a plus)
 * Solid verbal and written communication skills.
 * Ability to work independently, with supervision when needed.
 * Having Skills / EXP with CCTV, VMS, and Recorders is required.
 * Bilingual (Spanish/English) is a plus but not required.
 * Strong Customer Service skills, * IT support: 3 years (Required)
 * CCTV System: 1 year (Preferred)

Work Location: Hybrid remote in Hanover, MD 21076

## Description

* Answer phone calls from customers about how to operate, install and troubleshoot surveillance recorders and cameras.
 * Help customers solve their issues with desktop software, phone applications and ensure their product is working correctly.
 * Help troubleshoot PC desktop functionality (Windows and Mac) in regards to surveillance equipment.
 * Evaluate computer networking issues (IPv4) in regards to IP cameras, systems and remote viewing.
 * Complete submitted requests for RMAs by entering information into inventory system.
 * Perform pre-sales help for sales department and for customers. (Choosing the correct product)
 * Respond to customer e-mails promptly and accurately.
 * Create tutorials based on common issues and issues that representative finds necessary.
 * Perform phone training and demos to current and potential clients.
 * Maintain knowledge of current and past offerings of company product line.
 * Additional Duties assigned by Management


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