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# IT Support Specialist

- **Company:** TRC
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Microsoft SharePoint, TCP/IP, Wireless Networks, Computer Network Technologies, Peripherals, Laptops
- **Published:** May 20, 2026
- **Apply:** https://www.careerjet.com/jobad/us9ebaa523948ef38748811c86501ae449

## About the Role

* Bachelor's degree in a related field.
 * 2+ years of hands-on IT support or helpdesk experience. Strong knowledge of Windows 10/11 and troubleshooting
 * Experience supporting Microsoft 365 and enterprise email environments.
 * Foundational networking knowledge, including TCP/IP, DNS, DHCP, and VPNs.
 * Experience with hardware installation, setup, and repair.
 * Strong English communication skills.
 * Positive, proactive mindset with a strong customer-service approach and ownership mentality.

## Description

Our client is a global technology organization specializing in energy distribution systems, cable management solutions, lighting, automation, and industrial technologies.
We're searching for a high-energy IT Support Specialist who enjoys solving problems, supporting end users, and ensuring smooth day-to-day IT operations. In this role, you'll serve as a key technical resource for U.S. operations while collaborating closely with a global IT team, gaining valuable international exposure and broad technical experience.
What You'll Do

 * Deliver fast, friendly, and effective IT support to U.S.-based team members.
 * Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals. Support and maintain the Microsoft 365 environment, including Office 365, Teams, SharePoint, and OneDrive.
 * Provide basic support for firewalls, VPN connectivity, switches/routers, and wireless networks.
 * Manage IT inventory, including device tracking, registration, deployment, and retirement.
 * Support cybersecurity initiatives and assist with policy implementation.
 * Collaborate with global IT and Information Security teams to maintain standardized processes.
 * Coordinate with third-party vendors to resolve technical issues and implement solutions.
 * Provide basic IT training and guidance to help users work efficiently and securely.


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