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# IT Tech Support

- **Company:** Cognizant Technology Solutions Corporation
- **Location:** Foster City, CA, United States
- **Salary:** $50,000.0 - $57,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, VoIP, Networking Hardware, Microsoft Office, Symantec, Servicenow
- **Published:** July 19, 2026
- **Apply:** https://www.juju.com/job/00000000ghrip4

## About the Role

* Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.

 * Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors

 * Proficient in the latest Microsoft Office Applications (Office 365)

 * ServiceNow or related ITSM ticketing tool experience

 * Printer and scanner support

 * Knowledgeable in Customer infrastructure support

 * Mobile Device Support Experience

 * Familiarity with Microsoft Active Directory

 * Experience with computer asset tracking

 * Experience with user ID creation

 * Some experience with support and administration of network phones (VoIP system).

 * Understanding of Symantec Virus Scan software

 * Ability lift up to 50 lbs. when moving electronic equipment

 * Great customer service skills , Ability to multi-task & Team player

 * Fluent in both Spanish and English

 * Technical degree or equivalent end-user supporting experience

## Description

* Deskside Support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users

 * Implement virus detection and eradication procedures

 * Diagnose end-user system failures and implement repair solutions

 * Troubleshoot network devices in order to ensure connectivity from the PC to the Network

 * Provide hardware/software support services to onsite client including break/fix

 * Implement virus detection and eradication procedures

 * Diagnose end-user system failures and implement repair solutions

 * Troubleshoot network devices in order to ensure connectivity from the PC to the Network


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