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# Level II Technical Support Specialist

- **Company:** Pencor Services, Inc.
- **Location:** Lehighton, PA, United States
- **Salary:** $35,360.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Microsoft Office, Performance Monitor
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c5bfac17141ee0b3

## About the Role

* H.S. Diploma or G.E.D.
 * Established residency in Pennsylvania
 * Minimum of 1 year Customer Service and/or Technical Support experience required
 * Tech Savvy
 * Strong Computer Skills - Microsoft Office Suite Proficiency Preferred
 * Strong Communication skills - Oral and Written
 * Proficient typing / Data Entry Skills
 * Excellent Customer Service and Telephone skills
 * Excellent Problem Solving & Troubleshooting skills
 * Time Management Skills
 * Strong Organizational Skills
 * Strong negotiation and problem resolution skills
 * Ability to work as a team
 * Ability to multitask in a fast paced environment
 * Ability to adapt to change and the changing needs of the company and department
 * Ability to portray a cooperative, professional and positive attitude towards customers, management and fellow coworkers
 * Ability to perform duties while adhering to company policies and procedures
 * Ability to create solutions and implement changes

## Description

Level-II TSR's assist our staff and customers in a friendly and professional manner while providing education and support for:

 * Equipment connectivity and functionality
 * Setting up customer equipment with ours to achieve the very best quality customer experience for their entertainment value
 * Troubleshooting our services and equipment to promptly resolve issues and avoid house calls if possible
 * Digital Cable and Video On Demand Issues
 * High Speed Internet and Wireless Set-Up and Troubleshooting
 * Digital Phone Issues - Research the problem and determine whether it can be resolved through education, escalation to our Provisioning Department or a house call
 * Assisting Customer Service Representatives and In House Technicians with issues requiring escalation for further assistance
 * Communication and escalation with internal teams, and external vendors
 * Project-Based assignments for Proactive Monitoring and Quality Assurance
 * Other duties as assigned


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