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# IT Field Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Hempstead, NY, United States
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Software Applications, Microsoft Basic Data Partition, Networking Hardware, Microsoft Office, SAP (Applications), Software Deployment, Wireless Access Point, Network Routers
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4efb17176999c8a5

## About the Role

We are seeking a bilingual (English/Spanish) IT Field Technician for a full-time, direct hire opportunity. The IT Field Technician will lead and follow all aspects of Retail Services policies, objectives, and initiatives in the field. The IT Field Technician will plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives.

Salary: $50k-$55k

Travel: Daily travel is required near Hempstead, Floral Park, Valley Stream, Richmond Hill and surrounding area. Must have reliable transportation and valid driver's license.

Language: Must be bilingual in Spanish and English, * College degree in IT or Equivalent certifications, preferred

 * English and Spanish written and verbal communication skills, required
 * Must be a self-starter with the ability to think and work independently.
 * Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.
 * Well-organized and detail oriented.
 * bility to handle multiple projects/responsibilities simultaneously.
 * Must be capable of lifting and/or carrying up to 30 lbs.
 * Work nights or days only if needed; flexible with work assignments
 * Valid US driver's license from NJ or NY state, and clean driving record
 * Reliable transportation

## Description

* Provide first point of contact for support issues at all stores.
 * Travel daily between stores.
 * Process service tickets/work logs related IT problems, train customers on applications and various wireless peripherals
 * Elevate complex issues/problems to appropriate team members
 * Troubleshoot and correct problems on site
 * Perform scheduled hardware and/or software installations.
 * Assist stores with: Desktop applications, maintenance, and troubleshooting., Network Equipment installation and troubleshooting (routers, switches, access points), Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc, Configure and/or troubleshoot Zebra handhelds, network and label printers.
 * Provide store training in hardware use and software applications.
 * Work to gather information, or resolve issue independently or collaboratively
 * Quickly learn and retain relevant system knowledge
 * Support stores during Go live opening week.
 * Respond to customer inquiries and problem solving in a professional and effective manner
 * Provide feedback to manager regarding service failures or customer concerns
 * Maintain in depth working knowledge of retail systems and processes
 * Perform other related duties as assigned


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