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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior End User Support Engineer - **Company:** COMMIFY USA HOLDINGS LLC - **Location:** Chattanooga, TN, United States - **Experience:** Expert - **Salary:** $120,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Confluence, JIRA, VoIP, Issue Tracking Systems, Windows PowerShell, Software Vulnerability Management, Data Logging, Scripting, Microsoft InTune, Documentation System, Slack, Atlassian Tools, Gsuite - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9b50ba926ea5e768 ## About the Role * Proven experience in a senior IT support or systems administration role. * Excellent communication and customer service skills, able to deal with users face-to-face, over the phone, or via a ticketing system. * Expert-level knowledge of Windows and macOS operating systems, including builds, imaging, and deployments. * Experience managing hybrid identity environments, with skills in both modern Entra ID and legacy Active Directory, helping to support our transition to a fully cloud-based system. * Hands-on experience with Mobile Device Management (MDM) platforms, specifically Microsoft Intune. * Proficiency with ticketing and documentation tools, specifically the Atlassian suite (Jira, Confluence). * A demonstrable ability to automate processes using scripting languages (e.g., PowerShell). * A clear ambition to develop into a management position, with a long-term goal of taking on line management responsibilities. * Experience with inter-office networking and VoIP technologies. * Experience with vendor management and procurement. ## Description We are seeking a Senior End User Support Engineer to join our dynamic IT support team. In this role, you will provide high-level technical support to end users, ensuring prompt resolution of IT issues and contributing to a seamless technology experience across the organization. You will be responsible for handling complex incidents, mentoring junior support staff, and collaborating with various teams to implement IT improvements., * Providing excellent service as the final escalation point for technical issues across our core platforms, including Windows, macOS, Google Workspace, Slack, and Entra ID. * Leading and taking ownership of the end-user device vulnerability management process, including system patching, auditing, and ensuring we adhere to industry best practices. * Identifying and implementing automation opportunities, particularly within Microsoft Intune, to reduce manual workload and increase the team's response time. * Serving as a role model and technical mentor for junior team members, providing guidance, support, and deputising for the Team Leader when required. * Managing the full lifecycle of hardware and software support escalations, logging them in our ticketing system and seeing them through to resolution. * Playing a key role in integration projects, including the migration and consolidation of internal tools and back-office systems. * Managing employee IT onboarding and offboarding workflows, including asset tracking of hardware and software. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)