> Markdown version of [/jobs/ext/1347542-it-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/1347542-it-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Specialist - **Company:** Design West Technologies, Inc. - **Location:** Tustin, CA, United States - **Experience:** Experienced - **Salary:** $62,400.0 - $69,680.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, User Authentication, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Networking Basics, Network Connections, Windows PowerShell, Role-Based Access Control, Azure Active Directory, Software Deployment, TCP/IP, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Laptops, User Accounts - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0ce5cdf78b4ecc12 ## About the Role * Two or more years of experience in IT support, desktop support, help desk, or a related position. * Experience supporting Windows 11 computers in a business environment. * Working knowledge of Active Directory, Microsoft Entra ID, Microsoft 365, and endpoint-management tools. * Experience troubleshooting computer hardware, software, printers, user accounts, and basic network connectivity. * Must be capable of obtaining and maintaining a U.S. Security Clearance. * Ability to work independently and as part of an IT and cybersecurity team. * Ability to work fully on-site and provide on-call or after-hours support when required. * Ability to lift, carry, and install equipment weighing up to 40 pounds. * Relevant practical experience may replace formal education requirements. Preferred Skills/Training: * Experience with Microsoft 365 GCC High and Microsoft Intune. * Experience in defense, aerospace, manufacturing, or another regulated environment. * Familiarity with CMMC, NIST SP 800-171, DFARS, controlled unclassified information, and least-privilege access, and RBAC. * CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent technical training. * Basic PowerShell, TCP/IP, DNS, DHCP, VPN, and network troubleshooting knowledge. ## Description This position will work closely with our Systems Administrator and Cybersecurity team member to support employees, computers, applications, accounts, printers, and other IT resources. The ideal candidate has strong troubleshooting skills, communicates clearly, documents their work, and understands the importance of security in a regulated defense environment., * Provide in-person technical support for Windows 11 desktops, laptops, software, printers, peripherals, and other business equipment. * Troubleshoot hardware, software, network connectivity, authentication, printing, and access-related issues. * Configure, deploy, replace, move, and maintain desktop computers, monitors, printers, and related hardware. * Install, configure, update, and remove approved software. * Create, modify, and disable employee accounts during onboarding, role changes, and offboarding. * Manage user access through Active Directory, Microsoft Entra ID, Microsoft 365 GCC High, and Microsoft Intune. * Assist users with password resets, multifactor authentication, account lockouts, email, Microsoft Office applications, and shared resources. * Set up and manage printer accounts, printer access, drivers, queues, and related configurations. * Respond to and document support requests through the company's internal ticketing system. * Maintain accurate records of assigned computers, software, peripherals, and other IT assets. * Follow cybersecurity, access-control, change-management, and approval procedures. * Assist with workstation patching, endpoint management, software deployments, equipment refreshes, audits, and IT projects. * Escalate advanced infrastructure, networking, or cybersecurity issues to the appropriate team member. * Participate in an on-call rotation and provide occasional after-hours or weekend support. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)