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# Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Philadelphia, PA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, CompTIA Network+, System Configuration, Desktop Computing, Image Management, Software Deployment, User Environment Management, Computer Equipment, User Accounts
- **Published:** July 19, 2026
- **Apply:** https://www.juju.com/job/00000000ghje7t

## About the Role

* Working knowledge of Active Directory administration for common user support tasks.

 * Strong understanding of desktop hardware troubleshooting, repair coordination, and device setup.

 * Experience supporting Microsoft Windows 10 in an end-user environment.

 * Familiarity with desktop imaging tools and standardized workstation deployment practices.

 * CompTIA A+ certification or comparable practical technical support experience.

 * Additional knowledge aligned with CompTIA Network+ or Security+ principles is preferred.

 * Ability to communicate clearly, prioritize support requests, and deliver dependable customer service. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

Description We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff., * Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner.

 * Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users.

 * Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance.

 * Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization.

 * Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment.

 * Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing.

 * Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs.

 * Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution. Requirements * Hands-on experience supporting PC desktop and workstation environments in a structured setting.


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